Via TV Technical Support

Position: Via TV Technical Support
Job Level: Mid level
Number of Vacancy: 1
Qualification: Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
Experience: 1 year experience in IT field (ISP company Proffered)
Contract of Employment: Full-time
Job Location: Head Office

Job Duties & Responsibilities:

• Monitor various regional and international channels.
•  Help identify, documentation & troubleshoot RF signals and radio spectrums.
•  Help identify, documentation & troubleshoot in air programming of local, national, and international broadcasters.
•  Develop communication with teams, affiliates, and other third-party partner regarding the channels and contents.
•  Monitor and configure the Headend/Network/System devices situated at Data Centre.
•  STB/OTT QA Test and RND.
• Agent should proactively handle technical escalations regarding IPTV.
• Sharp Technical Knowledge, Network, System and soft communication skill.
• Assist to senior Team.
• Inform and relay message to the concerned departments regarding the downtime of incidents occurring.
• Make proper documentation of all the occurring incidents regarding IPTV Network,
  system and Headend.
• Stand as a mediator and central source of information flow of problems between ViaTV
  and Vianet.
•  Have proper knowledge about the monitoring tools in use namely MRTG, Check MK, Cacti,
  Zabbix.
• Look after the issues and promptly solve any kind of issues related to data center and
  IPTV.
• Have knowledge about linux.
• Must be flexible to work in shifts and off-hours at the time of required.

Application Deadline: 2026-02-21

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