Enterprise Collection Officer

Position: Enterprise Collection Officer

Job Description

1. Accounts Receivable Management

• Monitor enterprise customer accounts to identify overdue payments
• Maintain and update Accounts Receivable (AR) aging reports
• Track outstanding invoices and ensure timely follow-ups

2. Payment Follow-up & Collection

• Follow up with corporate clients via calls, emails, and visits for payment collection
• Ensure timely collection of invoices for internet and enterprise services
• Negotiate payment terms and schedules where necessary
• Achieve monthly collection targets

3. Client Coordination

• Maintain professional relationships with enterprise clients during collection processes
• Resolve billing disputes in coordination with Sales, Technical, and Finance teams
• Ensure all client concerns related to invoicing are addressed promptly

4. Reporting & Documentation

• Prepare weekly and monthly collection performance reports
• Track client payment commitments and ensure proper follow-up
• Maintain accurate records of all collection communications

5. Internal Coordination

• Coordinate with the Enterprise Sales Team for account updates
• Work closely with the Billing Team to ensure invoice accuracy
• Escalate long-pending and high-risk accounts to management

Job Specification:

• Bachelor’s degree in Business Administration, Finance, Accounting, or related field
• Minimum 2 years of experience in Accounts Receivable, Collections, or Corporate Billing
• Experience in the ISP, Telecom, or IT services industry preferred
• Strong communication and negotiation skills
• Good understanding of billing and collection processes
• Proficiency in MS Excel and reporting tools
• Ability to work under pressure and meet collection targets