Soaltee Foam House
Key Roles and Responsibilities
- Welcome and greet customers, visitors, and business representatives professionally.
- Attend incoming telephone calls and transfer them to the concerned department or staff.
- Provide basic information about the company’s products, services, and showroom facilities.
- Direct customers to the appropriate sales staff or concerned department.
- Maintain visitor records, incoming and outgoing communication, and other front-desk registers.
- Receive and distribute letters, documents, parcels, and other deliveries.
- Coordinate with the HR, Sales, Accounts, and other departments as required.
- Assist in preparing, organizing, and maintaining documents and office records.
- Ensure the reception area remains clean, organized, and presentable.
- Handle customer inquiries politely and refer complaints or complex issues to the concerned personnel.
- Maintain confidentiality of company information and follow company rules and procedures.
- Perform other reception and administrative duties assigned by the management.
Qualification and Experience
- Minimum +2 (Intermediate) or equivalent qualification.
- Experience in reception, customer service, or office administration will be an advantage.
- Freshers with good communication skills may also apply.
Required Skills and Competencies
- Good communication and interpersonal skills.
- Polite, friendly, and professional behavior.
- Basic computer knowledge, including MS Word, Excel, and email.
- Good telephone handling and customer service skills.
- Punctual, organized, responsible, and presentable.
- Ability to coordinate effectively with different departments.
Location: Chipledhunga-09, Pokhara