Help Desk Executive

Position: Help Desk Executive- Bhaktapur
Apply before:2026-10-23
No. of Vacancy: 1
Job Level: Entry
Contract of Employment: Full-time
Job Location: Naya Thimi, Bhaktapur
Working Hours9:30AM – 5:30PM
Qualifications: Minimum +2 Completed
Experience: Freshers are encouraged to apply

Skills and Knowledge

•  Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
•  You love to listen
•  You are customer centric.
•  Passion for care, curious to listen and empathetic in nature.
•  Enthusiastic and Problem Solver
•  Ability to work as part of a team to achieve individual and team results
•  Ability to ask prying questions and diffuse tense situations.
•  Strong time management and decision-making skills.
•  Adaptability and accountability.
•  You have the flexibility to work any shift Expected

Job Duties & Responsibilities

• Engaging in active listening with customers, confirming or clarifying information and diffusing angry clients, as needed.
•  To register the ticket on proper support ticket heading.
•  Providing customers with the organization’s service, product, and features information.
•  Making sales or recommendations for products or services that may better suit client needs.
•  Renewing packages, collecting payment providing bill to customers.
•  Handling accounts and billing issues for customers.
•  Engage in inactive customer follow-up when required.
•  Taking part in training and other learning opportunities to expand knowledge.
•  Provide effective resolutions to all the escalated issues.
•  Empathize with the customer and build the rapport.
• Correct escalation to upstream and downstream department
•  Adhering to all company policies and procedures.

Tagged as: Bhaktapur