Application Support Engineer

Position: Application Support Engineer

Job Description

• Monitor the health and performance of core applications and software systems.
• Identify, analyze, and resolve software issues and ensure minimal disruption to business operations.
• Provide application support to dealers, technicians, vendors, and internal teams such as CARE, OSS and billing system.
• Manage support requests related to mobile apps and websites, including configuration and user-level troubleshooting
• Maintain detailed logs of issues, resolutions and system health checks for documentation and analysis.
• Perform QA testing for new features, modules, and updates before production deployment.
• Support the implementation and rollout of software to end users, including training and documentation when required.

Job Specification:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Preferred: Minimum 1 year of experience in software testing or billing system operations.
• Strong understanding of software testing processes and implementation workflows.
• Ability to manage and complete assigned responsibilities within defined timelines
• Skilled in preparing technical documentation and process design materials
• Proficient in system diagnostics and resolving core software/system issues.
• Excellent problem-solving and troubleshooting abilities.
• Effective communication and presentation skills.
• Commitment to timely execution of tasks and attention to detail.