Support Officer – Information and Communications Technology

Position: Support Officer – Information & Communications Technology (ICT)

Position Summary:

Monitor systems to ensure 24/7 uptime of Information and Communication Technology (ICT) systems. Provide direct support to the supervisor and maintain continuous availability of digital channels.

Key Requirements:

• Strong understanding of end-to-end digital transaction flows
• Solid knowledge of APIs and their integrations
• Ability to troubleshoot web applications, APIs, and databases
• Proficiency in SQL query writing and optimization techniques
• Good understanding of application services and their dependencies
• Familiarity with system administration concepts and practices
• Proficiency in analyzing application and system logs to identify issues and ensure smooth operations

Other Requirements:

• Capable and willing to work in off hours and night shifts
• Sound communication skills

Qualifications & Work Experience:

• At least Bachelor’s Degree in Computer Science, MIS, or related field
• Recent graduates are encouraged to apply; no prior experience required.

Last day of application is 25 October, 2025 – applications after the date will not be accepted. Only shortlisted candidate(s) will be granted an interview. The Bank reserves the right to reject any (or all) applications without any reason whatsoever.