CSE, Desk/Field

CSE, Desk/Field

Number of Vacancy(ies): 1
Qualification: IT qualified graduate with at least two year experience in IT field (most preferably hardware and network).
Experience: Experience of customer service and marketing roles will be advantageous for this job.
Contract of Employment: Full-time
Job Location: Jawalakhel

Skills and Knowledge:

• the ability to think logically
• a good memory of how software and operating systems work
•  excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
•  the ability to work well in a team
• problem solving skills
•  a strong customer focus
• the ability to prioritize your workload
• Attention to detail.

Job Duties & Responsibilities:

The AGENT shall ensure that all corporate/soho FVs are accounted for the day. All corporate/soho visits shall be properly diagnosed with proper solutions. Upon any exceptions the clients shall be informed.

•  Install and operate full internet connectivity at clients site
• monitor and maintain computer systems and networks of the clients and Vianet
• Provide technical assistance to marketing agent to acquire new installations.
•  talk to staff or clients through a series of actions, either face-to-face or over the phone, to help set up internet systems or resolve issues or provide solutions
• Troubleshoot system and network problems, diagnosing and solving hardware, internet or software faults.
•  replace equipment/parts as required
•  provide support, including procedural documentation and relevant reports
•  follow diagrams and written instructions to repair a fault or set up a system
•  support the roll-out of new applications
•  respond within agreed time limits to call-outs
•  work continuously on a task until completion (or referral to third parties, if appropriate)
•  prioritize and manage many open cases at one time
•  rapidly establish a good working relationship with customers and other professionals, such as software developers
•  test and evaluate new technology
•  Engage in proactive visits of corporate/soho customer’s weekly/monthly.
• Provide monthly report on works done.

Reporting:

1. The report shall be send on daily basis on the following tasks:

a. Proactive Follow up
b. Desk top Support
c. FV Support with forms
d. Installation Visits with clients internal network
e. Any trainings
f. Daily Activities

Application Deadline: 2024-04-01