Administration & Front-Desk Assistant

Administration & Front-Desk Assistant

Reports to: Administration Manager
Primary Position Location: Kalanki, Kathmandu

Deadline: August 19, 2024

Company Overview and Background

Sagar Group is a dynamic and diverse consortium of subsidiaries and sister concerns, each specializing in various sectors to create a holistic approach to growth and community engagement. The group’s primary focus areas include health and wellness, fast fashion lifestyle products, micro financing, and NGOs. By bringing innovation, excellence, and positive impact to every aspect of their endeavors, the Sagar Group unites under a common banner to foster sustainable development and community betterment.

Sagar Group’s Ethical Values

Sagar Group is dedicated to conducting business with honesty, integrity, and full transparency. These values are ingrained in the company’s culture and are evident in all aspects of its operations.

Honesty: The Sagar Group is committed to being truthful and transparent in its dealings with clients, employees, and partners. This means that the company strives to be open and upfront about its intentions, goals, and capabilities.

Integrity: The company’s integrity is reflected in its commitment to upholding high moral and ethical standards in all aspects of its operations. This means that the Sagar Group always aims to act in a manner that is fair, just, and honorable, regardless of the situation or circumstances.

Transparency: The Sagar Group believes that maintaining open and transparent communication is essential for building trust and fostering positive relationships with all stakeholders. The company is dedicated to sharing information and being forthcoming about any potential issues or challenges that may arise.

Sagar Group’s commitment to ethical values has played a significant role in its success. By prioritizing honesty, integrity, and transparency in its operations, the company has built trust and credibility among its stakeholders, fostered long-lasting relationships, and garnered a positive public perception. These values are essential for any business looking to thrive in today’s competitive landscape.

What is the purpose of this role?

The primary purpose of this role is to support for smooth functioning of the front desk and admin functions at the Institution. Reporting to the Administration Manager, S/he will be responsible for effective front desk, cash fund transactions, air ticketing, accommodation and events support, maintenance & repair and general administrative support at the Institution. This role will support office operations for its effective and efficient delivery.

Roles and Responsibilities

• Provide excellent service experience to all visits received in the office.
•  Deliver messages promptly to different areas.
• Answer all incoming and internal calls with cordiality and respect.
• Transfer Responsible for receiving all office visitors, answering the phone lines for each department, taking and distributing messages, mail and documents to all staff members when received.
• Responsible for receiving and delivery of official documents and sensitive information keeping a record and logbook per office policies. Maintain and update filing system to track all incoming and outgoing letters and documents
•  Assist office staff members as needed.
•  Deal with staff requests with high sensitivity and confidentiality
•  Supporting and coordinating the induction of newly hired employees, long-term consultants, and interns
• Administer staff insurance policies under the guidance of the HR Officer.
•  Maintain accurate records of insurance policies and serve as the point of contact for insurance-related queries from staff
• Process insurance claims and liaise with insurance providers as needed
• Support in a smooth transition during the end of employment
• Briefing company roles and regulation to new joining staff, KYC updates, attendance, Introduction and bank account.
• Developing and maintaining personnel files and databases of program staff, consultants, and fellows both in hard copy and electronically
•  Responsible for updating emergency contact information of staff members and update all contact list
• Contribute to the receiving all purchased goods and maintain inventory of expandable and non-expandable items as needed.
•  Responsible for updating the staff directory.
• Raise requisition in the system as per the request from the team for the purchase of goods and services.
• Monitor and keep records of guards, drivers and cleaning staff duties by updating their leaves and information in the system.
•  Check and update office supplies, first aid kits, kitchen supplies, cleaning supplies as well as their management.
• Track vehicle repair and maintenance as well as update in the logbook
•  Track maintenance/servicing of office premises and equipment.
•  Assist in photocopy, printing and scanning documents
•  Undertake any other roles, tasks, or projects as delegated by the Head of Departments, especially when there are team member absences or specific needs for specialized support.

Qualification and Experience

•  At least +2 or enrolled in Bachelors in Business, Finance, Management, Administration
• Any experience in front desk and or in administration will be preferable
• Basic written and verbal communication skills in English.
• Good interpersonal skills and team spirit.
• Proficient using Microsoft Office tools.
• Communicating both one to one and in groups in writing, verbally, presentations and reports, in English, Nepali
• Ability to facilitate clear and efficient communication across various departments
• Proven ability to manage multiple tasks and projects simultaneously
• Detail-oriented with strong documentation and record-keeping abilities
• Ability to work well in a team and adapt to a multicultural work environment

Remuneration

This is a local position for Nepali nationals only. Remuneration is commensurate with experience and qualifications. Salaries and benefits at Sagar Group are competitive compared with other companies. We offer a comprehensive benefits package, which includes a provident fund, health insurance, and paid leave (30 holidays and 13 public holidays per year).

Diversity, Equity and Inclusion at Sagar group

Sagar Group, diversity, equity, and inclusion are integral to our organization’s values and principles. We strive to create a work environment that is inclusive, respectful, and supportive of all employees, regardless of their backgrounds and identities. This commitment is evident in our human resource selection process, which is based on merit, qualifications, and competence.

To ensure a diverse and equitable workforce, the Sagar Group actively seeks to recruit individuals from a wide range of backgrounds, experiences, and perspectives. This includes, but is not limited to, gender, age, national origin, religion, race, caste, ethnicity, sexual orientation, disability, or social status. We believe that a diverse workforce enriches our organization, promotes creativity and innovation, and ultimately leads to better decision-making and improved business outcomes.

In line with our commitment to diversity and inclusion, the Sagar Group provides equal opportunities to all eligible applicants. We encourage applications from women, individuals from underrepresented groups. Our goal is to create a work environment where every employee feels valued, respected, and empowered to contribute their unique talents and skills.