Customer Relationship Executive, Customer Relationship Manager

  • Fresher
  • Full Time
  • Kathmandu

Alpha Automotive Pvt. Ltd.

Alpha Automotive Pvt. Ltd., a subsidiary of Triveni Group is an authorized distributor of Sales, Service & Spare Parts, apparel and accessories for Royal Enfield Motorcycle in Nepal.

Customer Relationship Executive

Job requirement for Customer Relationship Executive

  • Handle incoming and outgoing call to address customer queries and provide assistance.
  • Analyze the complexities of queries and escalate the same to required authorities as needed.
  • Maintain detailed records of customer interactions and transactions, ensuring all information is accurate and up-to-date.
  • Bachelor’s degree in business, marketing, or a related field
  • Proven experience in a customer service or customer support role. – Freshers are also encouraged to apply

Customer Relationship Manager

Job requirement for Customer Relationship Manager

  • Lead, mentor, and develop a team of Customer Relationship Officers to achieve department goals and deliver exceptional service.
  • Develop and implement strategies to enhance customer relationships, drive customer loyalty, and achieve business objectives.
  • Oversee the resolution of complex customer issues and complaints, ensuring swift and satisfactory solutions.
  • Master’s degree in business, marketing, or a related field
  • 2-3 years of experience in the field same field

Please send us your CV in career@triveniauto.com

Alpha Automotive Pvt. Ltd.
Putalisadak, Kathmandu

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