Website Dish Media Network Limited

Job Description

Monitor, operate, and troubleshoot various functions of the Core Billing system and other software platforms.
Provide support to dealers, sub-dealers, service franchises, techniians, vendors for various application systems.
Offer troubleshooting and configuration support for mobile apps and websites.
Manage and implement configuration changes in the BSS/OSS systems, ensuring proper testing and minimal service impact.
Maintain regular logs of customer service issues, ensuring appropriate solutions are provided.
Coordinate with Customer Support supervisors and team leads to resolve service-related issues efficiently.
Test software modules prior to implementation on the system.
Facilitate the implementation of software for end users.
Conduct testing and quality assurance of various schemes and in-house applications before deployment in the production environment.
Document system configurations, processes, and troubleshooting steps for future reference.
Provide training and knowledge-sharing sessions for internal teams and service partners to increase system familiarity and problem-solving capabilities.
Collaborate on projects to enhance system feature set based on business needs.

Specific Job Skills:

Strong understanding of software testing and implementation workflows, ensuring task is completed within set timelines.
Ability to prepare relevant documentation needed for task design and execution.
Skilled in identifying and resolving technical problems within core systems promptly.
Excellent troubleshooting and presentation skills.
Capable of conducting thorough system tests and efficiently resolving related issues.
Proven ability to execute assignments in a timely manner.
Required to work morning, evening, and occasionally night shifts.

Academic Qualifications:

Bachelor’s Degree in Engineering, Computer Science or an equivalent field.

1 year of experience in software testing and billing operations is preferred, adding a competitive advantage.