Business Development Officer

Business Development Officer

Seats: 1

Job Level: Mid Level

Job Type: Full Time

Category: Business Development

Application Deadline: 2025-03-25

Company Overview

Organization Name: Fonepoints

Location: Pulchowk, Lalitpur

Website: https://www.fonepoints.com

Support the growth of Fonepoints’ merchant network by prospecting and onboarding new partners. The Partner Onboarding Officer will build a pipeline of potential merchants, guide them through the contract process, and coordinate the initial setup steps to ensure a smooth handoff to the Customer Success & Offers Management team.

Qualification and Experience

Education: Bachelor’s degree in Business, Marketing, or related field (or equivalent experience).

Experience:

• 2–3+ years in sales, business development, or account management.
• Experience in travel, hospitality, events preferred.

Industry Knowledge: Understanding of loyalty programs and merchant partnerships is a plus.

Job Description

A. Prospecting & Outreach:

1. Merchant Identification

• Research, identify, and target potential merchants (restaurants, retail, travel, etc.) that align with Fonepoints’ value proposition.
• Maintain a list of prospective merchants segmented by category or region.

2. Initial Contact & Pitch

• Reach out via calls, emails, or in-person visits to explain Fonepoints’ platform benefits.
• Prepare basic presentations or pitch decks that highlight how merchant participation can drive additional traffic, user engagement, and brand exposure.

3. Lead Qualification

• Assess the merchant’s readiness and suitability (e.g., business size, existing customer base, technology capacity).

B. Onboarding & Contract Coordination

1. Contract Process

• Guide interested merchants through the contract signing process, ensuring all required documents and agreements are completed accurately.
• Work closely with the relevant teams to address any specific terms or compliance questions.

2. Account Setup

• Gather essential merchant details (business profile, branding assets, discount structures) and share them with the Customer Success & Offers teams.
• Support new partners in understanding how points/redemption logic works, clarifying any operational steps.

3. Handover to Customer Success & Offers Management

• Provide a clear summary of each newly signed merchant’s profile, goals, and initial offers.
• Ensure seamless transition so the Customer Success & Offers team can incorporate new partners into the platform’s redemption and promotional strategies.

C. Relationship Building & Collaboration

1. Cross-Functional Coordination

• Communicate frequently with the Central Data Team or Marketing to highlight any special merchant requirements or promotional needs.
• Align with Customer Success & Offers on categories or partner types in high demand (based on redemption trends).

2. Networking & Events

• Attend industry trade shows, local business expos, or relevant networking events to identify and approach potential merchants.
• Maintain a professional presence, representing Fonepoints’ brand and mission effectively.

3. Feedback Collection

• Gather feedback from merchants during the onboarding phase; share insights to refine the onboarding process or adjust pitch materials if needed.

Required Skills

• Sales & Negotiation: Comfortable pitching, handling objections, and finalizing deals with potential partners.
• Communication & Interpersonal Skills: Clear and persuasive in verbal/written messaging; adept at building rapport with diverse merchants.
• Organizational Ability: Skilled at managing multiple leads, follow-ups, and contract steps simultaneously.
• Collaboration: Works seamlessly with internal teams (Legal, Finance, Customer Success, Marketing) for smooth onboarding flows.
• Results-Driven Mindset: Motivated by signing new merchants and meeting (or exceeding) onboarding quotas.

Benefits of Working at Fonepoints

• Stellar opportunity to work with the rising company
• The amazing and passionate young team, beautiful office space
• Trust of biggest FinTech company.
• One-of-a-kind company culture and growth opportunities to accelerate your career progression

How to apply?

We are always keen to meet energetic and talented professionals who would like to join our team. Click on the button below and submit your application to apply for the post.