Website Vianet Communication Ltd.
JOB OPPORTUNITY
Position: Customer Retention Executive
Job Level: Entry
Number of Vacancy: 4
Qualification: SLC Passed/ +2 Completed
Experience: Freshers are encouraged to apply
Contract of Employment: Full-time
Working Hours: 9:30AM – 5:30PM
Job Location: Jawlakhel
Skills and Knowledge:
- Strong communication and interpersonal skills
- Good problem-solving and conflict resolution abilities
- Basic computer knowledge (MS Office, CRM tools)
- Ability to work in a fast-paced environment
- Prior experience in customer service will be an added advantage
Job Duties & Responsibilities:
- Ensure customer retention through proactive engagement and relationship management
- Follow up with customers for service renewal and device recovery
- Provide accurate information regarding products and services
- Address customer inquiries, concerns, and complaints efficiently
- Coordinate with internal teams to resolve customer issues in a timely manner
Application Deadline: 2026-03-27