Website eSewa Ltd.
Customer Service Representative
As a Customer Service Representative, the role involves promptly and professionally responding to customer inquiries via phone, providing accurate information about products and services, and efficiently resolving customer issues. Maintaining a high level of product knowledge through ongoing training, ensuring call quality meets standards, and achieving a target average handling time are crucial responsibilities. Making outbound calls to generate leads, following sales scripts effectively, documenting interactions accurately, and meeting individual and team sales targets are also key duties. Additionally, following up with potential leads in a timely manner is essential for providing excellent customer service.
Job Overview
Seats: 1
Job Level: Entry Level
Job Type: Full Time
Category: Customer Service
Application Due: 2024-10-10
Company Overview
Name: eSewa Ltd.
Location: Pulchowk, Lalitpur
Website: https://esewa.com.np/
Qualification and Experience
- High school diploma or equivalent; additional education.
- Proven experience in a customer service or sales role, preferably in a call center environment.
Job Description
- Respond promptly and professionally to customer inquiries via phone.
- Provide accurate and up-to-date information about our products and services.
- Resolve customer issues efficiently and effectively.
- Maintain a high level of product knowledge through ongoing training and assessments.
- Ensure call quality meets our standards (average evaluation score above 80%).
- Achieve a target average handling time (AHT) below 2 minutes and 30 seconds.
- Make outbound calls to generate leads and promote assigned products and services.
- Follow established sales scripts to effectively communicate product information.
- Document sales interactions and update customer records accurately and completely.
- Meet individual and team sales targets.
- Follow up with potential leads on a timely basis.
Required Skills
- Excellent communication and interpersonal skills.
- Strong customer service focus with a passion for exceeding expectations.
- Ability to learn and retain product and service knowledge.
- Problem-solving skills with a focus on finding solutions.
- Ability to work independently and as part of a team.
- Excellent time management and organizational skills.
- Proficiency in Microsoft Office Suite.
Benefits of Working at eSewa Ltd.
- Stellar opportunity to work with the rising company
- The amazing and passionate young team, beautiful office space
- Social Security Benefit
- Trust of the biggest FinTech company.
- Attractive salary and benefits (Communication package, Fuel, TADA)
- One-of-a-kind company culture and growth opportunities to accelerate your career progression.
- Lunch Facility
How to apply?
We are always keen to meet energetic and talented professionals who would like to join our team. Click on the button below and submit your application to apply for the post.