Website InfoDevelopers Pvt Ltd.
Customer Support Representative
About Job
Job Category: Customer Support
No. of Vacancy: 2
Employment Type: Full Time
Job Location: Sanepa, Lalitpur
Offered Salary: Negotiable
Level: Junior
Qualification & Experience
Education Level:
- Bachelors Running or Completed
Experience Required:
- Freshers can apply
Job Description
- Handle customer complaints and queries via incoming calls, also diagnose, resolve, and document issues as needed.
- Analyze and evaluate support issues and patterns for escalation.
- Initiate required action for response to customer service requests and communicate the changes to appropriate personnel/branches/departments.
- Customer follow-up and make scheduled callbacks to customers when necessary.
- Perform field visits to resolve issues at the customer end when necessary.
- Perform other tasks assigned by the supervisor as and when required.
Required Skills
- Excellent communication and interpersonal skills.
- Attention to detail and quick learning ability.
- Ability to work independently.
- Persuasive in both communication, presentation, and facilitation skills.
Other Specifications
- Should have a pleasing personality with proper phone etiquette
- Willing to work during off hours
- Serenity in challenging situations
Career Benefits
- Employee Provident Fund
- Medical and Accidental Insurance
- Leave Encashment
- 5 Working Days
- Fuel Allowance
- Repair and Maintenance Allowance
- Travel Allowance
- Referral Reward
Apply Before Deadline: Nov 01, 2023
InfoDevelopers may close the vacancy if any appropriate candidate is selected before the deadline. Apply early if you don’t want to miss the opportunity.
InfoDevelopers is an equal opportunity employer and we strictly follow fair employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, identity, national origin, and disability.