Customer Support Representative

Customer Support Representative (Inbound, KYC Verification, Social Media)

Job Descriptions:

Inbound Support

• Manage incoming calls/messages and address customer inquiries.
• Provide accurate information and resolve complaints efficiently.
• Record details of customer interactions and actions taken.
• Build strong customer relationships and ensure satisfaction.
• Follow communication procedures and policies.

Qualifications:

• Prior customer service experience preferred.
• Flexibility to work various hours, including off days.
• Excellent communication skills.

KYC Verification

• Verify customer KYC documents and ensure compliance with regulatory standards.
• Address KYC-related queries and ensure fraud prevention.
• Report suspicious KYC submissions and escalate cases as needed.
• Follow up with unverified or pending KYC users.

Qualifications:

• Minimum 10+2 education.
• Proficiency in English and Nepali.
• Knowledge of digital payments, e-banking, and banking services.
• Flexibility to work off days and public holidays.

Social Media Support

• Handle customer inquiries and complaints on social media platforms.
• Provide timely and accurate solutions to customer issues.
• Maintain records of social media interactions and actions taken.
• Build strong relationships with customers through clear communication.
• Follow established social media communication procedures and policies.

Qualifications:

• 10+2 or ongoing Bachelor’s degree.
• At least 1 year of customer support experience.
• Strong written communication skills in English.
• Knowledge of digital payments, e-banking, and banking services.
• Flexibility to work off days and public holidays.

What We Offer:

• Competitive salary and benefits.
• Opportunity to work with a passionate and innovative team.
• Professional development and learning opportunities.
• A collaborative and inclusive work culture