Offshore Workforce & Rostering Coordinator (After-Hours Coverage)

Offshore Workforce & Rostering Coordinator (After-Hours Coverage)

Location: Remote (Offshore)

Employment Type: Part-time

Email Address: yashi@directcareassistance.com.au

About Direct Care Assistance (DCA) Direct Care Assistance (DCA) is a nurse-led, family-run, and NDIS-registered provider delivering Supported Independent Living (SIL), Community Participation, and Complex Care across Melbourne and regional Victoria since 2021. We pride ourselves on providing exceptional, person-centred care and building strong, trusting relationships with participants and staff. As our organisation continues to grow, we are expanding our after-hours workforce operations by hiring an offshore Workforce & Rostering Coordinator to ensure seamless staff coverage, operational continuity, and high-quality participant support — all in line with Australian standards and NDIS Practice Guidelines.

About the Role This position is responsible for end-to-end workforce and shift management during after-hours operations. The Offshore Workforce & Rostering Coordinator will work closely with the Australian team to ensure the right support workers are matched with the right participants, shifts are covered efficiently, and care standards are consistently upheld. This is a non-recruitment role, focused solely on workforce coordination, rostering, staff management, and operational support.

Key Responsibilities

Rostering & Shift Management

• Oversee end-to-end rostering and shift allocation across all SIL, SDA, and in-home programs.

• Allocate the right support workers with the right skill sets to meet participant needs.

• Manage last-minute changes, sick calls, and shift replacements efficiently and in a timely manner.

• Ensure all rosters align with Australian SCHADS Award pay rates and NDIS service guidelines.

• Accurately record staff details and shifts in rostering platforms and internal systems.

Workforce Compliance & Accountability

• Ensure allocated support hours match participant funding and service agreements.

• Monitor and record support worker attendance and performance.

• Address performance issues and hold staff accountable where care standards are not met.

• Ensure all support workers complete shift notes accurately and on time after each shift.

Communication & Engagement

• Maintain regular communication with support workers and collect ongoing feedback.

• Collaborate with the Australian operations team on shift coverage, issues, or incidents.

• Promote a positive, collaborative, and accountable team culture.

Reporting & Record Management

• Maintain up-to-date data entry for staff records and shift documentation.

• Generate reports on workforce utilisation, cancellations, and shift coverage.

• Escalate any significant concerns to the management team promptly.

Skills & Requirements Proven experience in rostering or workforce coordination (NDIS, aged care, or healthcare preferred). Excellent understanding of SCHADS Award and Australian employment standards. Strong knowledge of NDIS Price Guide and rostering compliance. High attention to detail, time management, and problem-solving skills. Proficiency in rostering systems (e.g., ShiftCare, CareMaster, or similar). Excellent English communication skills (written and verbal). Ability to work after-hours (Australian time zone) and manage multiple priorities efficiently.

Why Join DCA

• Be part of a trusted, nurse-led, and values-driven organisation.

• Gain exposure to the Australian NDIS and healthcare industry.

• Supportive and inclusive remote work environment.

• Opportunity to grow within a dynamic and expanding company.

Join DCA’s dedicated team and help ensure seamless 24/7 care for participants across Victoria.