Website eSewa Ltd.
Dispute Resolution Officer
The Dispute Officer will be responsible for managing and resolving transaction disputes efficiently while ensuring excellent customer communication and documentation. This role requires strong problem-solving skills and the ability to collaborate with various internal teams to ensure a smooth resolution process.
Job Overview
Seats: 1
Job Level: Mid Level
Job Type: Full Time
Category: Operation
Application Due: 2024-10-25
Company Overview
Name: eSewa Ltd.
Location: Pulchowk, Lalitpur
Website: https://esewa.com.np/
Qualification and Experience
- Bachelor’s degree in Business Administration, Law, or a related field.
- 2to 3 years of experience in dispute resolution, operations, or any similar field.
Job Description
- Resolve transaction issues by settling and reconciling customer-raised concerns promptly and accurately.
- Manage the dispute resolution process for disputed transactions, ensuring efficient and timely handling.
- Communicate effectively with customers and stakeholders, providing updates and assistance throughout the resolution process.
- Maintain accurate and comprehensive records of all transactions, investigations, and resolutions to ensure compliance with internal policies and regulatory requirements.
- Collaborate with finance, compliance, and customer service teams to ensure seamless coordination in resolving disputes.
- Analyze recurring transaction issues to identify trends, root causes, and opportunities for process improvement.
- Monitor dispute workflows to ensure adherence to service level agreements (SLAs) and maintain high levels of customer satisfaction.
- Prepare and present reports on dispute resolution metrics to management, highlighting areas for improvement.
Required Skills
- Strong analytical and problem-solving skills with attention to detail.
- Excellent communication skills for managing customer and stakeholder interactions.
- Ability to work collaboratively across teams and manage multiple tasks effectively.
Benefits of Working at eSewa Ltd.
- Stellar opportunity to work with the rising company
- The amazing and passionate young team, beautiful office space
- Trust of biggest FinTech company
- One-of-a-kind company culture and growth opportunities to accelerate your career progression
How to apply?
We are always keen to meet energetic and talented professionals who would like to join our team. Click on the button below and submit your application to apply for the post.