JOB OPPORTUNITY

Position: Enterprise Support Representative (L1)
Current Job Vacancies: 3
Deadline: 20 February, 2026
Functional Designation: Senior Assistant
Department: Enterprise
Location: Enterprise Branch, Kantipath

SKILLS & RESPONSIBILITIES

Install, configure, and troubleshoot network devices including switches, routers, access points, and related equipment.
Assist in configuration, monitoring, and troubleshooting of firewalls and security appliances.
Perform basic site surveys and optimize AP placement, channels, and power settings.
Diagnose and resolve issues related to wired and wireless network systems, ensuring minimal service downtime.
Monitor network alerts, outages, and performance issues, and respond promptly to incidents.
Perform field visits to customer sites to resolve technical issues when remote support is insufficient.
Conduct follow-ups with clients through calls and on-site visits to confirm issue resolution and ensure customer satisfaction.
Carry out routine maintenance of network and wireless equipment to ensure optimal performance and reliability.
Maintain basic documentation related to network configurations, incidents, and service activities.
Coordinate with internal teams and supervisors for escalation and resolution of complex issues.
Perform other duties and responsibilities as assigned by supervisors or management.

QUALIFICATIONS & REQUIREMENTS

Bachelors running (preferred in IT, Science or Engineering) with at least six months experience.
Good understanding of OSI Model and TCP/IP protocal suite.
Knowledge of IP addressing and subnetting, Routing & Switching.
Basic configuration of devices : Cisco, Fortigate, etc.
Familiar with Network Monitoring tools like Nagios.
Eagerness to learn and develop technical skills.
Ability to work on 24*7 rotation shift
Flexible to work beyond standard hours during outages or critical incidents.
Strong problem-solving and analytical skills.
Team-oriented with a proactive and customer-focused mindset.

To apply for this job please visit worldlink.com.np.