First Mile Operations Supervisor

First Mile Operations Supervisor

Job Information

Department Name: Operations
Industry: Management
Work Experience: 1-3 years
City: Kathmandu
State/Province: Bagmati
Zip/Postal Code: 44600

About Daraz

Founded in 2015, Daraz is South Asia’s leading e-commerce platform in Pakistan, Bangladesh, Sri Lanka, Nepal and Myanmar. It empowers more than 100,000 active sellers with world-class marketplace technology to reach the fast-growing consumer class in a region of 500 million people. Through Daraz Express and Daraz Pay, it operates the most efficient and digitalized logistics and payments infrastructure in its markets. Daraz’ vision is to be a champion of South Asia serving 100 million customers and businesses by 2030.
For more information, please visit www.daraz.com

Job Description

• Own and Drive Entire FM operations with close coordination with Sort, Last Mile and Different 3rd Party Logistics Company
• Work on Different Local and Regional Key Projects related to First Mile operations
• Maintaining and Improving First Mile KPI such as Lead Time, Productivity and work out on reducing Loss and Damages
• Manage and Oversees the different Daraz Drop off Stations, First Mile Fleet and provide resolution and concerns raised by Drop off In charge.
• Provide Key insight to Upper Management for Decision-Making
• Conduct different Skill Matrix training For First Mile Team and First Hero’s with Close coordination with Learning and Development Team
•  Provide routine training to the team regarding the SLA and FM operational Process
• Inter functional coordination with Commercial and Customer Support Team needed to address the different day-to-day issues regarding sellers and Buyers complains.
•  Monitoring the First Mile operations performance such as Pick up performance, Seller Return Performance and Customers returns Pickups Performance to ensure better seller and Customer Experience.
•  Overseeing 5s and 6s implementation of the facility and ensure SOPs are implemented without fail.

Requirements

•  Bachelor in relevant field with at least 2 yrs of experience
•  Strong Verbal and Communications Skills
• Proficient in Microsoft Office
• Excellent Critical thinking and analysis skills.
•  Must of Accountable for Targets and Projects
• Strong Team Management Skills

Competencies

•  Decision-making
•  Analytical
• Communication
• Initiative
• Team Player

Benefits

• International working environment, and a unique opportunity to learn from the best in e-commerce and business growth.
• A platform to learn from Alibaba’s world-leading ecosystem
• Rigorous training and exposure in team management, leadership, business analytics, and operations.
• An opportunity to train the next generation of business leaders
• Competitive salary and incentive package
• Health & Medical insurance

Tagged as: Daraz, Kathmandu, Operations Supervisor