FM Operations Supervisor

FM operations Supervisor

Job Information

Department Name: Operations
Industry: Management
Work Experience: 1-3 years
City: Kathmandu
State/Province: Province No.3
Zip/Postal Code: 44600

About Daraz

Founded in 2015, Daraz is South Asia’s leading e-commerce platform in Pakistan, Bangladesh, Sri Lanka, Nepal and Myanmar. It empowers more than 100,000 active sellers with world-class marketplace technology to reach the fast-growing consumer class in a region of 500 million people. Through Daraz Express and Daraz Pay, it operates the most efficient and digitalized logistics and payments infrastructure in its markets. Daraz’ vision is to be a champion of South Asia serving 100 million customers and businesses by 2030.

For more information, please visit www.daraz.com

Job Description

• Own and Drive Entire FM operations with close coordination with Sort, Last Mile and Different 3rd Party Logistics Company
• Work on Different Local and Regional Key Projects related to First Mile operations
• Maintaining and Improving First Mile KPI such as Lead Time, Productivity and work out on reducing Loss and Damages
• Manage and Oversees the different Daraz Drop-off Stations, First Mile Fleet and provide resolution and concerns raised by Drop-off In charge.
• Provide Key insight to Upper Management for Decision-Making
• Conduct different Skill Matrix training For First Mile Team and First Hero’s with Close coordination with Learning and Development Team
• Provide routine training to the team regarding the SLA and FM(First Mile) operational Process
• Interfucntional coordination with Commercial and Customer Support Team needed to address the different day to day issues regarding sellers and Buyers complains.
• Monitoring the First Mile operations performance such as Pick up performance, Seller Return Performance and Customers returns Pickups Performance to ensure better seller and Customer Experience
• Overseeing 5s and 6s implementation of the facility and ensure SOPs are implemented without fail

Requirements

• Bachelor Degree in Business Administration, Marketing, or a related field with 1-2 years of experience
• Intermediate-level proficiency in Microsoft Excel, including data analysis, reporting, and creating charts/graphs
• Excellent verbal and written communication skills, with the ability to convey information to diverse audiences effectively
• Ability to work well under pressure and maintain composure during stressful situations; ability to handle shifting and multiple priorities
• Can solve problems using our own critical thinking skills, with emphasis on innovation
•  Ability to work independently and proactively manage schedule and workload to meet and set deadlines

Competencies

• Technical
•  Analytical
• Communication
• Initiative
• Team Player

Benefits

• International working environment, and a unique opportunity to learn from the best in e-commerce and business growth.
•  A platform to learn from Alibaba’s world-leading ecosystem
•  Rigorous training and exposure in team management, leadership, business analytics, and operations.
• An opportunity to train the next generation of business leaders
• Competitive salary and incentive package
•  Health & Medical insurance

Tagged as: Daraz, Kathmandu, Operations Supervisor