Hub Associate

Hub Associate

Job Information

Department Name: Operations
Industry: Management
Work Experience: 1-3 years
City: Butwal
State/Province: Province No.5
Zip/Postal Code: 32907

About Daraz

Founded in 2015, Daraz is South Asia’s leading e-commerce platform in Pakistan, Bangladesh, Sri Lanka, Nepal and Myanmar. It empowers more than 100,000 active sellers with world-class marketplace technology to reach the fast-growing consumer class in a region of 500 million people. Through Daraz Express and Daraz Pay, it operates the most efficient and digitalized logistics and payments infrastructure in its markets. Daraz’ vision is to be a champion of South Asia serving 100 million customers and businesses by 2030.
For more information, please visit www.daraz.com

Job Description

• Manage the daily operations of the hubs
• Conduct regular stand-up meeting & training session with the DEX heroes regarding delivery SOP, Failed delivery reason tagging and ground issue faced by DEX heroes
• Customer handling & issue resolution
• Closely monitoring the performance of DEX heroes via dash board
•  Financial Reconciliation & package reconciliation
• Maintain daily in-house record of pending shipments held at hubs
• Communicates daily with feeding facilities to ensure a proper plan is set
•  Optimize member experience by managing flow throughout the hub
• Serve as a leader of Daraz culture and values at the Hub
• Report issues and discuss strategies for growth with the Hub Manager

Requirements

• Bachelors’ degree with 1 year experience in relevant field
• Should have good communication skills in order to present ideas effectively
• Excellent time management and organizational skills
• Should be a good team player with proactive nature
•  Professional approach to time and deadlines

Competencies

•  Decision-making
• Analytical
• Communication
• Initiative
• Team Player

Benefits

• International working environment, and a unique opportunity to learn from the best in e-commerce and business growth.
•  A platform to learn from Alibaba’s world-leading ecosystem
• Rigorous training and exposure in team management, leadership, business analytics, and operations.
•  An opportunity to train the next generation of business leaders
•  Competitive salary and incentive package
• Health & Medical insurance