Hub Associate (Bharatpur)

Hub Associate (Bharatpur)

Job Information

Department Name: Operations
Industry: Management
Work Experience: 1-3 years
City: Bharatpur
State/Province: 2
Zip/Postal Code: 45600

About Daraz

Launched in 2012, Daraz is South Asia’s online shopping and selling destination of choice present in Pakistan, Bangladesh, Sri Lanka, Myanmar and Nepal. Supported by a wide range of tailored marketing, data, and service solutions, the pioneering e-commerce ecosystem in South Asia has 30,000 sellers and 500 brands, serving 5 million consumers. With 2 million products available, Daraz offers a diverse assortment of products in categories ranging from consumer electronics to household goods, beauty, fashion, sports equipment, and groceries. Focused on providing an excellent customer experience, it offers multiple payment methods including cash-on-delivery, comprehensive customer care and hassle-free returns. Daraz is owned by Alibaba Group Holding Limited.

Job Description

• Manage the daily operations of all of the hubs
• Conduct regular stand-up meeting & training session with the DEX heroes regarding delivery SOP, failed delivery reason tagging and ground issue faced by DEX heroes
• Customer handling & issue resolution
• Closely monitoring the performance of DEX heroes via dashboard
• Financial Reconciliation & package reconciliation
• Maintain daily In-house record of pending shipments held at hubs
• Communicates daily with feeding facilities to ensure a proper plan is set
• Optimize member experience by managing flow throughout the hub
• Serve as a leader of Daraz culture and values at the Hub

Requirements

• Bachelors’ degree with 1 year experience in relevant field
• Should have good communication skills in order to present ideas effectively
• Excellent time management and organizational skills
• Should be a good team player with proactive nature
•  Professional approach to time and deadlines

Benefits

• An international working environment in a start-up setting, and the unique opportunity to learn from industry leaders, including Lazada and Alibaba teams
• Work closely with country and group level management to build e-commerce in Nepal
• Hands-on experience in leading a team and growing a business
• Benefit Package: Social security fund, fuel expenses, employee discount voucher, mobile top ups and data pack, accidental insurance, medical insurance, full annual health check-up

Tagged as: Bharatpur, Daraz