Website UNICEF
ICT Associate, G-6, Regional ICT Team, ROSA, Kathmandu, Nepal #126166 (Temporary Appointment – 364 days)
Job no: 565781
Position type: Temporary Appointment
Location: Nepal
Division/Equivalent: Kathmandu(ROSA)
School/Unit: Regional Services Div (SAR), Kathmandu
Department/Office: Reg Serv – Oper, Kathmandu
Categories: Financial Management
UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.
Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.
And we never give up.
For every child, Protection
Download File ROSA Culture Book.pdf
How can you make a difference?
Under the direct supervision of the ICT officer (NO-A), the ICT Associate (GS-6) provides day-to-day ICT customer-care support to UNICEF ROSA, its events and activities inhouse and off-site.
Based on the established policies, guidelines, standards and work-processes, the purpose of this role is to support the provision of ICT infrastructure, core-enterprise applications, digital business solutions, tools and technologies. This involves (but not limited to): ICT helpdesk-support, user-administration/access-control, and events-support including admin/logistics and ERP transactional support relevant to the ROSA-ICT4D section.
Summary of key functions/accountabilities:
Assist in continuous operation of ICT infrastructure and accessibility to ICT services and solutions:
- Assist in uninterrupted serviceability of ICT infrastructure & core enterprise ICT services/business solutions
- Assist in ensuring physical and logical security and safety of ICT environment and infrastructure. Assist in monitoring risks and threats to ICT environment or infrastructure and escalate for corrective actions,
- Assist in managing access-control (user-administration) of entire ICT environment i.e. LAN/WAN, enterprise/business-solutions, and telecommunication infrastructure/services;
- Assist in the rollout of corporate solutions/services and change management activities as relevant;
- Assist in implementation of system upgrades, and security updates as relevant;
- Assist in provision of preventive maintenance and corrective measures established in the office;
- Assist in management of emergency telecommunication operations and equipment;
Provide customer care support:
- Provide technical, operational and procedural support to end-users;
- Perform as Tier-1 responder, escalate ICT incidents and/or problems to GSSC/ITSS and SMEs as relevant;
- Assist end-users in interpretation and adherence of ICT related communication, policies, guidelines
- Provide ICT support to the events both inhouse and offsite as relevant;
- Follow up with Tier-2, Tier-3 and relevant SMEs on escalated incidents and problems
- Assist end-users with the use of newly introduced ICT solutions, services, and tools
Support operational and administrative tasks:
- Assist in facilitation of on-boarding/off-boarding of new staff with provision of ICT facilities as relevant;
- Liaise with HR, Operations, Supply and Security sections on provision ICT facilities and services for staff.
- Assist in the maintenance of ICT disaster recovery plans including periodic tests;
- Assist in monitoring the assess and verifying the use of ICT resources to ensure compliance;
- Assist in the management of service-contracts related to the ICT4D;
- Administer the ROSA Travel management Tool and provide periodic insights to the senior management;
Provide end-to-end assistance and transactional support to activities related to the ICT4D Section
- Assist in development and maintenance of supply plan and work plan for the ICT4D section
- Provide end-to-end support for procurement of goods and services related to the section
- Support end-to-end formalities for travels related to the ICT4D section
- Provide admin/logistic support required for the events related to the ICT section
- Ensure timely processing of all invoices related to the ICT4D section
- Perform VISION (ERP) transactions related to the ICT4D section
To qualify as an advocate for every child you will have…
Education: Completion of Secondary education is required. Professional and/or university courses related to the field (Computer Science, Information Systems, Telecommunications, and Engineering) of work are highly desirable. ITIL Foundation Certificate or equivalent customer support certification is an asset.
Experience: A minimum of 6 year of practical work experience in information technology, requiring systematic methods of troubleshooting and problem-solving is required. Experience in providing end-user assistance on IT products and services and use of applications and diagnostic tools is required. Practical experience in providing technical and business Customer Support and Services is required. Practical experience and working knowledge of various computer platforms and applications is required.
Technical Competencies: Certification and/or proven experience in one of these several ICT technical competencies is an asset: ICT Project Management, Business Analytics, Information Security, ICT Audit and Risk Management, Telecommunications, Networks Information Security and Software Engineering and Programming.
Language Requirement: Fluency in English and Nepali needed. Knowledge of another UN language is an asset.
For every Child, you demonstrate…
UNICEF’s Core Values of Care, Respect, Integrity, Trust, Accountability and Sustainability underpin everything we do and how we do it. Get acquainted with Our Values Charter: https://uni.cf/UNICEFValues
UNICEF competencies required for this post are…
Core Competencies:
- Nurtures, Leads and Manages People (1)
- Demonstrates Self Awareness and Ethical Awareness (1)
- Works Collaboratively with others (1)
- Builds and Maintains Partnerships (1)
- Innovates and Embraces Change (1)
- Thinks and Acts Strategically (1)
- Drives to achieve impactful results (1)
- Manages ambiguity and complexity (1)
During the recruitment process, we test candidates following the competency framework. Familiarize yourself with our competency framework and its different levels: competency framework here.
UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.
We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements.
UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.
Remarks:
UNICEF’s active commitment towards diversity and inclusion is critical to deliver the best results for children. For this position, eligible and suitable female candidates are encouraged to apply.
Only shortlisted candidates will be contacted and advance to the next stage of the selection process.
UNICEF appointments are subject to medical clearance. Issuance of a visa by the host country of the duty station, which will be facilitated by UNICEF, is required for IP positions. Appointments may also be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (COVID). Government employees that are considered for employment with UNICEF are normally required to resign from their government before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.
Application close: Sep 25 2023 Nepal Standard Time