Website World Vision International Nepal
Information Technology Trainee
Location: Bargachhi – 1, Bardibas, Mahottari, Nepal
With over 70 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.
Come join our 34,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!
Employee Contract Type:
Local – Fixed Term Employee (Fixed Term)
Job Description:
The purpose of this position is to provide an opportunity to the incumbent to get practical exposure on the various IT related systems & operations to gain practical work experience. The incumbent will closely work with the IT Officer (Contact Supervisor) to learn, understand & develop practical skills used to support the ministry work of WVIN. He/she will also assist IT functional Unit in dealing with the support call requests & providing the necessary support services to staff as & when required.
MAJOR RESPONSIBILITIES:
- Setup new computers (Desktops, Laptops) including installation & configuration of O.S. (Ms Windows), Office Suit (Ms Office) & other necessary software to be used by WVIN staff.
- Ensure non-discriminatory behavior, integrity and diversity
- Setup new peripherals like Printers, Scanners, digital Photocopiers etc. on staff’s computers.
- Setup & configure LAN (both wired & wireless) connectivity & hence Internet connectivity on users’ computers, Smart phones or any other personal productivity tools whenever required.
- Provide L1 support to end users in terms of IT for various IT systems/tools used either in person or remotely or sometimes by making travel to the problem location if needed.
- Track issue logged in service management platform and provide initial level support.
- Escalate logged issue to expert if unable to resolve.
- Follow up with vendors for repair & maintenance work IT (EDP) equipment’s and ensure these equipment’s are in working condition before delivering them to users.
- Troubleshoot PCs for both hardware & software problems and Network/Internet connectivity problems on staff’s computers
Required Education, training, license, registration and certification
- At least a bachelor’s degree in a relevant field (IT, Electronics/Computer Engineering, Computer Science)
Preferred Knowledge and Qualifications
Knowledge
- Knowledge of Desktop Operating Systems like Windows 10, Windows 11
- Knowledge of using MS Office Suit applications (Word, Excel, PowerPoint, Access)
- A basic understanding of networking concepts, structured network cabling & network file and print services.
- A basic understanding of TCP/IP, routing concepts.
Skills
- Strong critical and analytical thinking skills
- Strong communication skills, including across cultures
- Strong interpersonal skills, including the ability and commitment to listen to others
Qualities
- Humility, respect, and care for others – especially the vulnerable
- Resourcefulness, adaptability, and flexibility
- Openness to and eagerness to learn
- Commitment to World Vision’s values.
- Ability to operate effectively and sensitively in the cultural context of Nepal
- Committed with World Vision Ethos, Vision Mission and Core Values.
“World Vision is committed to achieving diversity, as the diversity of our teams is critical to our overall success. WV welcomes applications from qualified professionals all over Nepal. Women, people with disability, and members from other marginalized groups are strongly encouraged to apply.”
“Children and vulnerable adults who come into contact with WV as a result of our activities must be safeguarded to the maximum possible extent from deliberate or inadvertent actions and failings that place them at risk of abuse, sexual exploitation, injury, and any other harm. One of the ways that WVI Nepal shows this on-going commitment to safeguarding is to include rigorous background and reference checks in the selection process for all candidates, in accordance to its Child and Adult Safeguarding Policy. WVI Nepal has zero tolerance to child rights’ violations, by employees and/or affiliates.”
WVI Nepal reserves all rights to qualify/disqualify applications in any case.
People & Culture Department
World Vision International Nepal
Applicant Types Accepted: Local Applicants Only