Website CIMMYT International
N23249 – IT Support Specialist
Description
The International Maize and Wheat Improvement Center, known by its Spanish acronym, CIMMYT®, is a not-for-profit agricultural research and training organization with partners in over 100 countries. Please refer to our website for more information: www.cimmyt.org
CIMMYT is seeking a dynamic, self-motivated, and service-oriented professional for the position of Socioeconomic Research Coordinator to assist with the implementation of project research activities of the Rupantar project.
Details of position, location and TOR for the position is below and can be found at www.jobsnepal.com
Role Description:
- Diagnosing and resolving escalated problems in response to IT users reported incidents.
- Research, evaluate, and provide feedback on problematic trends and patterns in IT users support requirements.
- Educating Coworker about network security and best practices for computer usage.
- Monitor and maintain problem tracking and resolution databases in Service Desk.
- Install, configure, troubleshooting, and maintain IT Users hardware and software.
- Participate in developing Knowledge Management and Information Technology users support policies, procedures, and standards.
- Analyze network load in Regional Office IT Infrastructure.
- Monitor network capacity and performance.
- Diagnose and resolve network problems.
- Monitor and troubleshooting of network connectivity to Knowledge Management and Information Technology services and applications.
- Manage 1st Level and 2nd Level support in coordination with system and application administrators to ensure efficient delivery of KMIT Services in Regional Offices.
- Provide required support on procurement process planning.
- Manage KMIT Inventory for Regional Offices.
- Provide required support on Monthly Chargeback changes by documenting on-boarding and off-boarding in Regional offices.
- Execute activities as assigned by immediate supervisor.
Requirements
Skill Sets:
- Proficiency in IT fundamentals, including networking, hardware, software, and operating systems.
- Strong troubleshooting skills to identify and resolve complex IT issues efficiently.
- Knowledge of cloud-based services and user identity management systems.
- Fundamental knowledge of Azure and Active directory.
- Ability to troubleshoot and repair computer hardware and software issues, ensuring optimal performance and user experience.
- Familiarity with popular software suites such as Microsoft Office 365 or equivalent productivity tools.
- Competence in working with multiple operating systems, including Windows, Linux, and Mac.
- Experience in virtualization technologies and virtual machine management.
- Excellent problem-solving skills with an analytical mindset to identify and resolve technical issues.
- Ability to work under pressure, meeting deadlines without compromising quality or attention to detail.
- Effective communication skills, both written and verbal, to convey technical information to colleagues or end-users.
- Understanding of IT user support policies, procedures, and best practices.
- Attention to detail in documenting technical problems, tracking resolutions, and maintaining comprehensive technical documentation.
- Customer-centric approach with a focus on delivering timely and satisfactory resolutions to end-users’ technical problems.
- Collaboration and teamwork, establishing positive relationships with colleagues and departments.
- Strong organizational skills to manage technical documentation and perform routine backup operations.
- Able to handle assigned tasks and responsibilities effectively under the guidance of supervisors.
Qualifications and Skills:
- Bachelor’s degree in computer science, Information Technology, or a related field
- Relevant certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), Cisco Certified Network Associate (CCNA), or Google IT Support Professional Certification (preferred)
- Have accumulated a solid track record of over 6 years in the Information Technology field, demonstrating proficiency in various IT roles, specially in IT support .
- Proven experience in diagnosing and resolving IT incidents, effectively addressing escalated problems reported by users.
- Possess valuable experience working with multinational organizations, showcasing adaptability and proficiency in diverse work environments.
- Knowledgeable in identifying and evaluating trends and patterns in IT user support requirements, providing valuable feedback and insights.
- Familiarity with educating coworkers or team members about network security protocols and promoting best practices for computer usage.
- Skilled in maintaining and managing databases or systems to track and resolve IT-related issues.
- Hands-on experience in installing, configuring, troubleshooting, and maintaining hardware and software for users.
- Proficient in analysing network load and performance, troubleshooting network issues, and ensuring connectivity to essential services and applications.
- The selected candidate must exhibit the following competencies:
Candidates must go through the link below and submit the application with detailed information no later than October 31, 2023.
Incomplete applications will not be taken into consideration.
Please note that only short-listed candidates will be contacted.