Spareparts Manager – Case

Position: Spareparts Manager – Case

Location: Ekantakuna

Role Purpose:

To manage the overall spare parts operations across head office and branches, ensuring proper inventory levels, timely customer support, and achievement of sales and service goals.

Key Responsibilities:

Customer Satisfaction:

• Review customer feedback and address issues promptly.
• Take ownership of complaints and coordinate with teams for quick resolution.
• Improve customer satisfaction through continuous monitoring and reporting.

Inventory & Warehouse Management:

• Maintain optimum spare parts and lubricant inventory at all locations.
• Plan stock transfers and forecast parts requirements based on sales trends.
• Monitor invoices, ensure timely GRN processing, and uphold warehouse standards.

Sales & Business Growth

• Respond to customer enquiries and share quotations on time.
• Prepare monthly spare parts orders and ensure timely dispatch to customers and branches.
• Monitor order vs. supply status and follow up with prospective customers.
• Support growth of AMC business through follow-up and customer engagement.

Operational Coordination:

• Maintain customer enquiry registers and ensure required items are included in order plans.
• Ensure timely availability of parts to support service and customer needs.
• Work closely with service, sales, and branch teams for smooth operations.

Required Skills:

• Strong knowledge of spare parts management
• Customer Approach Behavior
• Good analytical, planning, and coordination skills
• Knowledge of ERP/Inventory systems
• Strong communication and leadership abilities

𝑺𝒆𝒏𝒅 𝒚𝒐𝒖𝒓 𝒄𝒗 𝒂𝒕 𝒗𝒂𝒄𝒂𝒏𝒄𝒚@𝒋𝒂𝒈𝒅𝒂𝒎𝒃𝒂𝒎𝒐𝒕𝒐𝒓𝒔.𝒄𝒐𝒎

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