Website Standard Chartered Bank
Junior Officer – (2400001143)
Job: Operations
Primary Location: Asia-Nepal-Kathmandu
Schedule: Full-time
Employee Status: Permanent
The Role Responsibilities
To process Trade Transactions for the approved products being offered in country in compliance with DOI, NRB and Group policies without incurring any error and losses and provide excellent service to internal /external customer / stakeholders.
Strategy
- Involvement in Project Initiatives / Automation / process Improvement
Business
- Provide high quality service to all internal/external customer segments.
- Active participation, or proactive feedback escalation of local (client/industry/regulatory) requirements and needs
- Ensure that key business practices and service delivery processes are conducted in compliance with Group and country regulatory guidelines and those risks are identified and managed.
- Identify and migrate best practice across the region and facilitate dealings with support and sales functions and other businesses to promote “One Bank”.
Processes
- Process Trade Transactions within service standard time in compliance with DOI, NRB and Group policies and procedures
- Ensure applications/instructions from front office/other branches are received with all relevant information and are processed accurately and timely.
- Any approval requirement or deviations to the approved process should be intimated to concerned Supervisor/ARM/RM in a timely manner.
- Ensure all tracking, reporting, submission of returns and follow-ups are done in a timely manner as prescribed in the DOI/Regulations
- Ensure prompt referral of unsolved problems /issues to Supervisor/Manager.
- Ensure any concessions related to exchange rates, fees and charges are authorized by appropriate authority.
- Ensure transactions processed are reconciled at all time and any exceptions escalated as per the sundry/suspense escalation policy/procedures.
- Keep close track of pending documents, transactions and provide proper information to Supervisors/RM/Client
- Keep yourself updated with respect to all changes in policy, process and regulations pertaining to your role.
- Timely complete all required e-Learning and be well versed in related ICC publications.
- Participate actively in Bank Wide Initiatives
People & Talent
- Help the unit to promote and embed a culture of openness, trust, and risk awareness, where ethical, legal, regulatory and policy compliant conduct is the norm
- Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from team and work in collaboration with risk and control partners.
- Develop and embed a high-performance cultured, develop talent to ensure a high-quality succession pipeline, drive improvement in people engagement, and ensure the peer team member is resourced and trained sufficiently.
Risk Management
- Ensure any nonstandard processes are risk assessed and approved through the appropriate forum before delivery
- Management of Technology and Operations Risk effectively, including identification, communication, and timely escalation of risks to the Line Manager/HTO
- Ensure implementation of Standard Operating Models
- GAP Analysis to be performed as and when new regulations are published.
- Proactively identify, manage, and mitigate operational risk.
Governance
- Ensure compliance with Group Policy, Sanctions Policy, procedures and controls.
- Ensure that all checks and controls are in place to prevent potential loss to the bank.
- Ensure that all transactions are processed in time or are advised /referred to the relevant body well in time.
- Ensure and adhere to policy requirement and comply with group policy, procedures and local statutory requirements.
- Initiate cost cutting measures.
- Ensure full awareness of all the policies and procedures issued in relation to money laundering prevention and compliance with these policies and procedures on an ongoing basis.
- Any suspicious transaction must immediately be reported to the supervising officer.
- Ensure awareness of Operational and Reputational risk, inform immediately to concerned supervisor or to HTO if any issues noted.
Key stakeholders
- Transaction Banking (TB)
- Corporate, Commercial and Institutional Banking (CCIB)
- Business Banking (BB)
- Financial Market (FM)
Other Responsibilities
- Embed Here for good and Group’s brand and values in Nepal/Operations/Trade; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats); develop the spirit of Team Work; Assist colleagues in their works to manage the work pressure in the department; Work as a relief staff in other units whenever required.
Our Ideal Candidate
- Minimum Bachelor’s Degree Holder
- Persistent in listening to and dealing with people.
- Ability to maintain very good relationship with internal/external stakeholders
- Ability to work under pressure and handle large volume of works.
- Ability to identify and resolve the issues.
- Ability to ensure accuracy & timeliness in reporting.
- Demonstrate ability to use own initiative. Self- motivated & ready to perform at stretched level.
- Ability to prioritize works and perform under pressure.
- Should be a self-starter and proactive
- Excellent communication capability.
- Language Proficiency in Nepali, English
Role Specific Technical Competencies
- Customer Focus
- Process Improvement
- Relationship Management
- Service Excellence
- Training Delivery
- Customer Interaction
About Standard Chartered
We’re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can’t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion. Together we:
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
- Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies – everyone feels respected and can realise their full potential.
Recruitment assessments – some of our roles use assessments to help us understand how suitable you are for the role you’ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers
Unposting Date: 13/Feb/2024, 5:44:00 AM