Knowledge Management Associate

Knowledge Management Associate

Job categories: Communications, Programme Management
Vacancy code: VA/2024/B5516/28836
Department/office: AR, SAMCO, Nepal
Duty station: Kathmandu, Nepal
Contract type: Local ICA Support
Contract level: LICA-6
Duration: Open-ended subject to organizational requirements, availability of funds and/or satisfactory performance

Application period: 06-Sep-2024 to 21-Sep-2024

Applications to vacancies must be received before midnight Copenhagen time (CET) on the closing date of the announcement.

Please note that UNOPS will at no stage of the recruitment process request candidates to make payments of any kind.

Background Information – Job-specific

The United Nations Office for Project Services (UNOPS) is an operational arm of the United Nations, supporting the successful implementation of its partners’ peacebuilding, humanitarian and development projects around the world. Mandated as a central resource of the United Nations, UNOPS provides sustainable project management, procurement, and infrastructure services to a wide range of governments, donors, and United Nations organizations. With over 6,000 personnel spread across 80 countries, UNOPS offers its partners the logistical, technical, and management knowledge they need, where they need it. By implementing around 1,000 projects for our partners at any given time, UNOPS makes significant contributions to results on the ground, often in the most challenging environments.

UNOPS Nepal Context:

Since 2015, UNOPS has engaged closely with the Government of Nepal and several development partners in development efforts of the Government of Nepal including the modernization of the Nepal Police, the post-earthquake assessment of damaged buildings, and the enrollment of beneficiaries into housing grant schemes. UNOPS has helped to improve policing services. It has supported homeowners engaged in the reconstruction process, retrofitting damaged houses, and reconstruction of disability-friendly schools. It has also delivered essential equipment to support COVID-19 response efforts.

The functional objective of UNOPS Nepal is to deliver its projects efficiently and effectively in alignment with government priorities following UNOPS rules and regulations. This is to drive forward the outcomes sought by the clients and funding partners and contribute to the achievement of Sustainable Development Goals (SDGs) while ensuring gender, diversity, and inclusion are mainstreamed in all its work for the people of Nepal.

Project Information:

FCDO’s Security and Justice Programme (SJP) is a five-year programme (2023-27) with an anticipated budget of up to GBP 35 million. The programme will continue the recently completed Integrated Programme for Strengthening Security and Justice (IPSSJ)’s dual focus on tackling criminal violence, in particular gender-based violence (GBV), and supporting respective Government entities, including Nepal Police, to strengthen their services.

Building on the ongoing Launch of the SJP (Inception Phase), the multi-year SJP will support more representative, accountable, and responsive policing and also help tackle gender-based violence in Nepal. The programme will contribute to the following result areas:

1. Security and justice providers have improved their capacity to serve the public and manage relationships with communities, leading to increased public safety with increased trust from people in the state.

2. Security and justice institutions at the Provincial and Palika levels have effective, accountable, inclusive, and sustainable systems in line with the federal constitutional mandates to improve their skills and better manage their resources to meet people’s security and justice needs.

3. Decreased prevalence of GBV led by increased access to services for those who seek them.

The 2015 constitution of Nepal, envisages the devolution of policing in Nepal into 7 provincial Police Services and a Federal Police Organization (Nepal Police) in the federal sphere. How they combine to provide policing services in Nepal remains a work in progress. It will be highly complex in terms of changes in legislation, policy, administration, and organizational culture, even while standards of coordination and delivery must be maintained across the whole country. The changes will require new ways of working under SJP and create new needs to which UNOPS will seek maximum impact in its project period in at least three target provinces.

Functional Responsibilities

Under the direct supervision of the Monitoring and Evaluation Senior Officer, the Knowledge Management Associate will be responsible for the following responsibilities related to external and internal knowledge management for the Security and Justice Programme in full compliance with UNOPS rules, regulations, and policies:

S/he will be responsible for all or part of the following duties which are performed according to organizational needs and structure.

Summary of key functions:

• Reporting and Knowledge Management
• Communication
• Stakeholder Relations and Capacity Development
• Content management

Reporting and Knowledge Management:

• Provides advice, guidance, and training to personnel on Knowledge Management best practices, UNOPS communications policies, and guidelines.
• Ensure compliance with corporate communication, information management, and technology standards, and follow recommended guidelines and procedures.
• Provide inputs to produce and keep up-to-date communication materials and a photo library with project photos.
• Contribute to communication outputs to share information about the project and results achieved, in liaison with relevant project teams.
• Assist in drafting stories and topics from the project’s work and its partners for publication in local and other appropriate media.
• Share publication, information, and knowledge with colleagues, clients, and partners.
• Prepare draft knowledge management materials as required for events, mission travel, and/or discussions with partners.
• Assist in collaborating with relevant support services units to facilitate the production and deployment of resources, including booklets, briefing notes, posters, and banners. This involves coordinating with service providers such as audio-visual production companies, and printing and translation companies as needed.
• Provides sound contributions to internal knowledge networks and communities of practice by synthesizing lessons learned, and sharing experiences and best practices.
• Contributes feedback, ideas, and suggestions regarding business processes, seeking to improve their efficiency and effectiveness.
• Support the research and development of other corporate Knowledge Management tools

Communication

• Coordinate implementation of an effective and quality communications strategy and work plan for the project under the guidance of senior management
• Contributes to developing, reviewing, and updating the communications strategies, plans, and objectives for the project.
• Supports the development of new and innovative ways of communicating with target audiences and advises on cultural sensitivities.
• Retrieves data on project progress from relevant project teams as instructed.
• Support in coordinating the inputs from various units and partners to develop consolidated social media posts, factsheets, presentations, and other written documents for both internal and external use.
• Support the development and facilitation of in-house communication training for project personnel and partners.

Stakeholder Relations and Capacity Development:

• Assist in engaging with external stakeholders as requested, which include donor representatives, project beneficiaries, relevant authorities, service providers, the media, and others.
• Assists in organizing online and offline events to promote UNOPS and its activities.
• Consult with different thematic groups on their Google Drive based on the content management needs and assist with document library customization and maintenance
• Assist various departments in identifying, creating, and publishing content as needed.

Content Management:

• Support the addition of meta-data in consultation with content owners
• Collect and upload content from different thematic groups into the Google Share drive.
• Inputs changes to layouts and content as suggested by the user groups and ensure they are correct and consistent
• Assists in writing and editing various text-based external communications materials, including stories, press releases, speeches, articles, web content, and social media posts, in alignment with external communication plans and objectives.
• Support the research and development of other corporate Knowledge Management tools.

Impact of Result:

The key results have an impact on the overall efficiency of the project including improved business results, communication, awareness building, and client services. Forward-looking content management has an impact on the organization of office management, knowledge sharing, and information provision.

Education/Experience/Language requirements

Education:

• A High School Diploma is required;
• A Bachelor’s Degree or equivalent in communication, media, journalism, social studies, international relations, or related fields will be considered an asset and may substitute some of the required years of experience.

Experience:

• With a high school diploma, a minimum of 6 years of work experience in copywriting, media, public relations, or communications is required.
• Experience in managing social media accounts and websites is desirable.
• Experience in the use of the Google Suite application is an advantage
• Experience in graphic design is desired.

Language:

• Fluency in writing and speaking Nepali and English is required

Additional Information

Please note that UNOPS does not accept unsolicited resumes.

Applications received after the closing date will not be considered.

Please note that only shortlisted candidates will be contacted and advance to the next stage of the selection process, which involves various assessments.

UNOPS embraces diversity and is committed to equal employment opportunity. Our workforce consists of many diverse nationalities, cultures, languages, races, gender identities, sexual orientations, and abilities. UNOPS seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce.

Qualified women and candidates from groups which are underrepresented in the UNOPS workforce are encouraged to apply. These include in particular candidates from racialized and/or indigenous groups, members of minority gender identities and sexual orientations, and people with disabilities.

We would like to ensure all candidates perform at their best during the assessment process. If you are shortlisted and require additional assistance to complete any assessment, including reasonable accommodation, please inform our human resources team when you receive an invitation.

Terms and Conditions

For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post.

For retainer contracts, you must complete a few mandatory courses ( they take around 4 hours to complete) in your own time, before providing services to UNOPS. Refreshers or new mandatory courses may be required during your contract. Please note that you will not receive any compensation for taking courses and refreshers. For more information on a retainer contract here.

All UNOPS personnel are responsible for performing their duties in accordance with the UN Charter and UNOPS Policies and Instructions, as well as other relevant accountability frameworks. In addition, all personnel must demonstrate an understanding of the Sustainable Development Goals (SDGs) in a manner consistent with UN core values and the UN Common Agenda.

It is the policy of UNOPS to conduct background checks on all potential personnel. Recruitment in UNOPS is contingent on the results of such checks.