Website Vianet Communication Ltd.
L1 Field Support
Number of Vacancy(ies): 1
Qualification: Bachelors degree in IT or relevant field
Experience: 1-2 years of experience in relevant field
Contract of Employment: Full-time
Job Location: Jawalakhel
Skills and Knowledge:
- Accidental and Medical Insurance
- Company Bonus
- Dashain Bonus
- Paid annual leave and sick leave
- Social Security Fund (SSF)
- Internet Benefit
- We provide opportunities for continuous growth and development
Job Duties & Responsibilities:
- Follow up the task assigned
- Task escalation to concerned department if required
- Create Task based on every customer’s query through email/sms with proper problem title
- Coordination between the intra and inter- department /IPTV team
- Identify and escalate priority issues per Client specifications
- Develop diagnostic skills with solution in mind
- Initiate field support to diagnose initial offsite problem (Form design / Standard Test Report) in mentoring capacity
- Update task as action taken to troubleshoot with common title and clear language as per clientele
- Receive handed over task by other shift and handle with prioritizing solutions
- Actively participate in the training (Tech and non tech) to develop the learning
- Other Office duties (technical) Assigned by senior authority
Application Deadline: 2023-12-27