Customer Service Representative and Data Entry Operator

About Us:
We are a growing company dedicated to providing exceptional service to our customers. We value teamwork, professionalism, and a commitment to excellence. We are looking for a motivated individual to join our team as a Customer Service Representative and Data Entry Operator.

Job Description:
We are seeking a detail-oriented and customer-focused individual to handle customer service inquiries and perform data entry tasks. The ideal candidate will have excellent communication skills, a strong attention to detail, and the ability to multitask in a fast-paced environment.

Key Responsibilities:

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Assist customers with product information, order status, and issue resolution.
• Accurately enter and update data in the company’s database or CRM system.
• Maintain and organize electronic and paper records.
• Process customer orders, returns, and refunds as needed.
• Collaborate with team members to ensure customer satisfaction.
• Perform other administrative tasks as assigned.

Requirements:

• High school diploma or equivalent; additional qualifications in customer service or administration are a plus.
• 1-2 years of experience in customer service, data entry, or a related field.
• Proficient in Microsoft Office (Word, Excel, Outlook) and data entry software.
• Strong typing skills with a high level of accuracy.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and a positive attitude.
• Familiarity with CRM systems is an advantage.

Preferred Qualifications:

• Experience in a similar role within Customer services.
• Basic knowledge of MS office.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A supportive and collaborative work environment.