Website Noora Health
Medical Support Executive
JOB TYPE: Full time Consultant (1 year, extendable)
TEAM: Platforms, Nepal
EXPERIENCE: 8+ years
LOCATION: Kathmandu, Janakpur, Surkhet (Remote can be considered later)
WHO WE ARE
Noora Health’s mission is to improve outcomes and strengthen health systems by equipping family caregivers with the skills they need to care for their loved ones. Founded in 2014, Noora Health turns hospital hallways and waiting rooms into classrooms by tapping into the most compassionate resources available for the patient’s care: their own family.
With the support of nine state governments in India, the Government of Bangladesh, the Government of Indonesia, and large private hospital systems, Noora Health has trained more than three million caregivers across 400 facilities. In a cohort of patients, the program reduced post-surgical cardiac complications by 71%, maternal complications by 12%, newborn complications by 16%, and newborn readmissions by 56%.
Noora Health was honored as a TED 2022 Audacious Project Grantee and recipient of the 2022 Skoll Foundation Award for Social Innovation. Featuring Edith Elliott and Shahed Alam, our Co-Founders and Co-CEOs, Noora Health’s mission took the spotlight at TED 2022 and was also featured in a 2022 Skoll video.
We are starting our work in Nepal with our Partner One Heart World. We are excited to scale our work across Nepal and are in the process of further building out our team there.
WHAT YOU WILL DO
We are in search of an experienced nurse who has strong medical knowledge and excellent leadership qualities to respond to user questions on our Remote Engagement Service (RES) platform. RES is a mobile-based messaging service for patients and their caregivers that empowers them towards healthy behaviors. You will play a key role in the development and functioning of RES in Nepal. See our one-pager on RES service in India here. You will:
Respond to patient questions on our digital platform.
- Respond to health-related questions that are submitted via our Remote Engagement Service platform (WhatsApp/IVRS). Questions may pertain initially to the Maternal and Child Health condition area, and later include other condition areas such as Non-Communicable Diseases, Surgical Care, Tuberculosis, etc.
- Escalate high-priority questions based on triaging protocols.
- Audit various responses to ensure they meet quality and efficiency standards.
- Manage and report platform glitches to our Platforms and Engineering team.
Develop the two-way response system in RES.
- Support in developing a knowledge base of questions and answers.
- Support in hiring additional medical support executives on the team.
- Conduct user calls to understand needs and behaviors and collect feedback.
- Maintain and share data and reports on RES two-way response system.
WHO ARE WE LOOKING FOR
- Bachelors or Master’s degree in Nursing or Medicine.
- At least two years of experience working in a clinical setting
- Excellent communication and writing skills in Nepali, Maithili and English.
- Working proficiency with Software Office tools (documents, spreadsheets, …); Comfortable using smartphones, laptops, web browsers, email, and other popular online websites.
- Highly organized, detail-oriented, and self-accountable.
- Excellent collaboration and interpersonal skills with team members at varying levels of management.
- Willing to work 5 days a week based on a weekly roster.
WHAT WE VALUE
At Noora Health, we value diversity, equity, and inclusion, and we understand the value of developing a team with different perspectives, educational backgrounds, and life experiences. We prioritize diversity within our team, and welcome candidates from all gender identities, castes, religious practices, sexual orientations, and abilities – among many others.
We encourage people from all backgrounds to apply for positions at Noora Health.