Office Assistant

Office Assistant ,Non Financial Transactions

Job ID: 6187
Location: Kathmandu, NP
Area of interest: Operations
Job type: Regular Employee
Work style: Office Working

Job Summary

• To process Liability and asset related Service Requests of WRB S&T- Amendments – KYC update – Dormant/Unclaimed reactivation – Account updates – Signature update ,confirmation letter issuance etc
• To process Debit card and cheque books Issuance and Credit Card Delivery handling
• Physical stock management of deliverables – Debit card, cheque book and Credit card .
• To ensure that the established service standards are met.
• Handle complicated internal and external customer inquiries / complaints independently, confidently.
• To maintain all required controls and procedures.
• Daily and monthly reporting

Responsibilities

Processing Standards

• Ensure that processing capabilities are geared up to achieve accuracy as per the service level standards and strive to exceed the standards focusing on superior service.

Operational efficiency

• Ensure that the personnel of the unit are adhering to the procedures set in the operating manuals in order to achieve optimum efficiency in the conduct of their jobs. Handle exceptions from the norms and initiate corrective and preventive actions

Inhouse Service Standards

• Ensure that all queries related to routine activities are responded to within the time frames pre specified.

Escalation

• Keep Supervisors and Manager S&T Non Financial Transactions ,Recon & MIS -Assets advised of the exceptional occurrences, to enable appropriate action.

Compliance

• Ensure that all laid down procedures, central bank regulation and key control standards are adequately followed.

Reporting

• Keep respective Supervisor and Head S&T Non Financial Transactions ,Recon & MIS advised of the regular operations of the unit.

CDD and Anti Money Laundering

• Ensure timely understanding and compliance with all the applicable regulations of the bank, group and country including money laundering prevention and CDD.

Out serve.

• Embed a customer service culture through the departments out serve initiatives and participation in countries out serve initiatives.

Adhoc responsibilities

• Carry out any special tasks or projects that may be required from time to time as assigned by Checkers of S&T Non Financial Transactions ,Recon & MIS, procedure manual including Credit Operating manual and following all the necessary regulations and guidelines.

Health and safety

• Responsible for the health and safety aspects within your area of control.
• Ensure that team members are adequately trained and supervised to perform their tasks in a safe manner.
• Ensure that team members are free to rise, and health and safety issues and these issues are addressed appropriately.
• Ensure that the contractors working in own area or working for the teamwork in a safe & healthy manner.
• Take reasonable care for the health and safety of co-workers and those who may be affected by own actions or omissions.
• Cooperates with management to support and promote health and safety in the workplace.
• Ensure that own actions do not put others at risk.
• Work in a healthy and safe manner.
• Encourage others to work in a healthy and safe manner.
• Report all accidents and incidents and
• Bring to the attention of the management any hazard in the workplace.

Skills and Experience

• MS Office
• Communication
• Collaborative working

Qualifications

• Management and Leadership – Ability to prioritise, escalate and sharing.
• Analytical strength – to spot emerging risks, in particular forward-looking industry trends.
• Gravitas and communication – to engage with Relationship Managers, Clients and Management alike have the ability to challenge in a constructive manner.
• Collaborative – to work in partnership with stakeholders to ‘get things done’, fulfilling the Job Purpose.

Qualification, Knowledge, and Skills

• Academic or Professional Education/Qualifications: As per Bank’s requirements and HR policy
• Strong communication skills
• Excellent attention to detail
• Able to manage a diverse workload, balancing priorities and meeting firm pre-agreed deadlines.
• Collaborative working
• A proactive and flexible approach to problem-solving

Experience & Skills:

• Clear knowledge of internal operating procedures of RB S&T Unit.
• Very Good knowledge of eBBS, Sigcap , Cards 400, RLS and other surround systems being used by the unit.
• Very good knowledge of Group’s Anti Money Laundering Policy of the Bank.
• Good team players with good communication, interpersonal skills and problem-solving skills.
• Very good knowledge of Central Bank regulations.
• Able to work under pressure, tight deadlines, and stressful environment.
• Ability to work with nil or bare minimum supervision.
• Well organized, able to multi-task and balance competing demands.
• About Standard Chartered
• We’re an international bank, nimble enough to act, big enough for impact. For more than 170 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can’t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
Flexible working options based around home and office locations, with flexible working patterns.
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies – everyone feels respected and can realise their full potential.