Website Om Surgical Concern Pvt. Ltd.
JOB OPPORTUNITY
The Customer Relations Officer plays a crucial role in building and maintaining positive relationships with customers. They serve as the main point of contact for customers and are responsible for addressing their inquiries, resolving issues, and ensuring they have a positive experience with the company. This role requires a deep understanding of the products or services offered and the ability to effectively communicate information and solutions to customers.
Customer Relations Officer
Responsibilities
- Respond to customer inquiries and provide information or assistance as needed.
- Handle customer complaints and work towards resolving them in a timely and satisfactory manner and incase of unsolved issue report to the Manger.
- Maintain a high level of professionalism in all customer interactions and office documents handling.
- Collaborate with internal teams to address customer needs and improve customer satisfaction
- Identify opportunities to enhance customer experience and suggest improvements to processes
- Maintain accurate records of customer interactions and transactions with Bank, custom Office, core customers.
- Stay up-to-date on company policies, products, and services and ready to do given task by senior management.
- Proactively reach out to customers to ensure their satisfaction and address any potential issues and inform to you Manager.
- Tender knowledge.
- Ability to work under High Pressure.
Qualifications
- Bachelor’s degree in any business discipline
- Excellent verbal and written communication skills
- Strong problem-solving abilities
- Empathy and patience when dealing with customer complaints
- Ability to remain calm and composed under pressure
- Attention to detail and accuracy in documentation
- Ability to work effectively in a team environment and collaborate with internal stakeholders
- Familiarity with customer relationship management (CRM) systems is a plus
- Previous experience in customer service or a related role
- Preference experiences on Medical field background.
Skills
- Strong communication skills
- Customer service orientation
- Problem-solving skills
- Empathy
- Patience
- Attention to detail
- Teamwork
- CRM systems