On-call Medical Assistant (Call Center)

On-call Medical Assistant (Call Center)

Duty Station: Kathmandu, Nepal

Type of Appointment: Ungraded, On-call, 5 positions

Estimated Start Date: As soon as possible

Closing Date: 09 December 2024

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

United Nations- International Organization for Migration is committed to achieving workforce diversity in terms of gender, nationality and culture amongst others. Individuals from minority groups, indigenous groups are encouraged to apply. All applications will be treated with the strictest confidence.

United Nations, International Organization for Migration has a zero-tolerance against Sexual exploitation and Abuse (SEA) and sexual harassment (SH). Everyone is responsible for preventing sexual exploitation and abuse (PSEA), and all UN personnel must adhere to the standards of conduct that preserves PSEA principles (both during work hours and outside work hours). All selected candidates will, therefore, go through a safe hiring process.

Context:

Under the overall administrative supervision of the Chief of Mission and technical supervision of Chief Migration Health Officer (CMHO) and the direct supervision of the Senior Medical Administrative Assistant, the successful candidate will be responsible for the carrying out the following duties and responsibilities in relation to the Migration Health Assessment Centre (MHAC) in Kathmandu, Nepal.

Core Functions / Responsibilities:

Required Qualifications and Experience:

The Medical Assistant provides information, relevant to Health Assessment Programs, Applicant processing and other IOM services to the migrants.

He/she may be assigned to one of two potential subunits within the Migration Health Assessment Centre (MHAC): the reception and data processing unit or the call centre. The incumbent will need to be capable of flexibility when assigned different tasks. Below is a description of the possible tasks, which are more detailed in the duty lists and standard operating procedures (SOPS).

Call Centre overall duties:

1. Provide immigrants information regarding health assessments by phone;
2. Register the migrants in the IOM database, schedule and confirm medical appointments and receive and communicate messages for medical staff and beneficiaries;
3. Prepare master lists of migrants scheduled for health assessment processing and submit them to respective service providers / relevant persons as required;
4. Maintain daily statistics related to health assessments, and update the records;
5. Contribute to customer satisfaction evaluations;

Reception and Data Entry overall duties:

• Perform all the necessary data processing activities of the Migration Health Assessment Centre (MHAC), such as:
• Receiving and explaining the registration process to applicants.
• Checking applicant’s identity.
• Entering bio-data of the applicants in the appropriate platform.
• Taking photos using webcam and loading the image to the appropriate platform; and
• Printing of medical forms, consent forms and other necessary documents.
• Receiving all completed medical examination forms, x-rays and other documents from IOM missions or Panel Physicians, update the reception of the same in the database and forward for quality check before clearance if applicable.
• Prepare, sort and package medical files and other documents during mobile migration health assessment missions where such mobile units are available.
• Transmit completed medical forms, DNA packages and other medical documents either by electronic means or by courier services as appropriate to the various partners. Ensure correct contacts and physical address are used whenever documents are transmitted by courier services and ensure to inform the receiving party of the parcel tracking number electronically.
• Filing incoming/outgoing letters, reports, memoranda, emails faxes as well as IOM documents and forms related to IOM medical issues.
• Check, print and make photocopy of bank deposit slips (or other proof of payment). Regularly submit these photocopies to the Administrative/Finance assistant.
• Assist in preparing medical statistics when required by supervisors.
• Maintain confidentiality as ethical value to safeguard information obtained.
• Perform duty by maintaining high integrity and take measures to prevent fraud.
• Perform such other duties as may be assigned by supervisors.

Education

• Bachelor’s degree, preferably Social Sciences or related discipline from an accredited academic institution with two years of experience; or
• High School degree in above field with four years of relevant professional experience.

Experience

• Experience working with clients or hospital setting will be an advantage.
• Attention to detail, persistence and ability to organize in a methodical way.

 

Skills

• Advanced computer skills in Microsoft Office, especially Excel, on-depth use of MS office applications data collection and manipulation;
• Teamwork oriented with capacity to work independently.
• High level of integrity. Ability to work with various clients under pressure.

Languages

Fluency in English, Nepali is required.

Required Competencies

Values

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioral indicators

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

  Other

Appointment will be subject to certification that the candidate is medically fit for appointment. Only Nepali Nationals will be considered for this position.

How to apply:

Interested Candidates are invited to submit their application referring to this advertisement with CV and three references to the following address: Human Resource Department, International Organization for Migration, P.O. Box 25503, Panipokhari, Kathmandu or email to iomnepaljobs@iom.int by 09 December 2024.

Posting period: From 05.12.2024 to 09.12.2024