Operations and Marketing Coordinator

Operations and Marketing Coordinator

If you’re a proactive, detail-oriented professional with a passion for driving success and innovation, we want you! Elevate your career with us as an Operations and Marketing Coordinator (PPA) and make a significant impact in a collaborative environment.

About the role:

The Operations and Marketing Coordinator role at Alaya is designed to support one of our Australian outsourcing partners, PPA. We are seeking a skilled professional to manage both the operational and marketing aspects of their company. This multifaceted position involves a range of responsibilities, including coordinating business reports (KPI tracking, website audits, and commission reviews) and providing essential administrative support. Key tasks include organizing staff onboarding and offboarding, preparing data and presentations for team meetings and events, and resolving IT issues. Additionally, the coordinator will play a vital role in the company’s marketing efforts, creating content and overseeing its distribution across the website, email, and social media channels. This role is integral in assisting the Managing Director, Chief Operating Officer, Team Leaders, and client-facing team members in their daily operations.

Who You Are:

You are process-oriented and possess a strong customer-first attitude, focusing primarily on supporting staff. You should be capable of handling large amounts of information and data, demonstrating proficiency in MS Office (Outlook, Word, and Excel) and CRM systems. As a proactive thinker with a knack for problem-solving, you show initiative and have a keen eye for detail. Adaptability to manage multiple tasks and changing priorities is crucial, as is a positive attitude and enthusiasm for learning new systems and processes.

What You’ll Do:

Staff Onboarding and Offboarding: Coordinate with various parties to ensure timely onboarding and training of new staff.
Business Reporting: Complete and manage business-critical reports, including KPI reporting, website testing, and lead auditing.
Meeting Preparation: Prepare data and presentations for monthly and quarterly meetings and events.
Project Management: Execute projects delegated by senior management, focusing on process improvement and new software implementation.
Employee Reviews: Prepare reports for annual employee reviews.
IT Support: Assist staff with IT issues by liaising with IT support teams.
Process Improvement: Review and enhance existing processes, collaborating with staff for feedback
Marketing Content: Support the production and dissemination of marketing content across various platforms.

What We’re Looking For:

• Bachelor’s Graduate (management background)
• Top-notch written and verbal communication skills
• 1 year of experience in operations or executive roles (foreign client handling would be a plus)
• Must be resilient and capable of building effective team relationships
• Proactive problem-solving abilities and meticulous attention to detail
• Online resource researching skills
• Must be proficient in documentation and reporting
• Ability to work under pressure and work independently with less supervision
• Excellent time management skills and prioritization of workload
• Proficient in using Google Apps (Drive, Docs, Sheets) and MS Office
• Adaptability to multitask and have a great attitude toward learning – as there will be a huge learning curve!

Why You’ll Love Working With Us?

Alaya is not just another job opportunity – it’s an immersive experience that empowers you to unleash your potential and make a meaningful impact in the home loan industry. We’re passionate about helping you bring your dreams to life.

Here, you’ll find a vibrant team of individuals who celebrate your unique talents and foster an environment where you can be your authentic self. It’s a place where genuine connections are formed and lifelong friendships are forged.

If you’re looking for a place that embraces your authenticity and encourages you to soar to new heights, Alaya is the perfect fit. We celebrate diversity, foster creativity, and provide a platform for you to make a meaningful impact.

We’ll offer a negotiable salary based on the experience and skills you bring.

We want you to enjoy your full weekends so we only work from Mon- Fri.

Here is a list of benefits & peaks that we offer. This list is not exhaustive though!

We’ve got your back with solid social security coverage with the Social Security Fund (SSF)
Enjoy special leaves, just for being amazing so we have Exclusive leaves
Need to be somewhere urgently for a few hours? Sure you can. We offer Flexible working Hours
Celebrate festivals, share in profits, and even get bonuses for reading books with our Festival, Profit, and Book Reading Bonus
From team-building adventures to fun social events, we make work fun with our regularly held TBAs
Our Employee Assistance Program is here to keep your mental health in top shape
Stay safe and healthy with our comprehensive Accident and Insurance Plans
Shine bright and win big with our exciting Quarterly Awards
Gain global experience and work with diverse teams from around the world.
Refer your friends and relatives in Australia to use our services or as a candidate in Nepal, and get rewarded with our Friends and Customer Referral Program

Work hours: 6:00 A.M to 2:00 P.M (non-negotiable) including a 1-hour lunch break

Please note that our office premises are open so we will be delighted to work with you in a physical setup if you get selected!

Disclaimer: By submitting your job application, you are consenting to the retention of your personal data in our database for recruitment purposes. Your data will be held securely and will only be accessible to authorized personnel.