Operations System & Process Manager

Operations System & Process Manager

Job Information

Department Name: Operations
Industry: Management
Work Experience: 4-5 years
City: Kathmandu
State/Province: Province No.3
Zip/Postal Code: 44600

About Daraz

Founded in 2015, Daraz is South Asia’s leading e-commerce platform in Pakistan, Bangladesh, Sri Lanka, Nepal and Myanmar. It empowers more than 100,000 active sellers with world-class marketplace technology to reach the fast-growing consumer class in a region of 500 million people. Through Daraz Express and Daraz Pay, it operates the most efficient and digitalized logistics and payments infrastructure in its markets. Daraz’ vision is to be a champion of South Asia serving 100 million customers and businesses by 2030.
For more information, please visit www.daraz.com

Job Description

•  Take ownership of configuration, UAT, monitoring, support, development, issue resolution of Daraz Operations Systems
• Support the community domain, understanding high level business priorities, together with product /data/engineering /business counterparts
• Prioritize product requirements based on data and business impact
•  Communicate with various stakeholders to understand and translate business needs and formulate the complete end-to-end tech solutions
• Participate in building BRD for any new requirement (API, features, modules, external features….)
• Work closely with a team of developers, designers, testers, project managers and business stakeholders on product roadmap, implementation, measurable KPIs & release schedule
•  Give and solicit feedback from other product managers from different Daraz Ventures to continually raise our bar for quality
•  Partner with product managers, engineers and content strategists to oversee people’s experience of a product from conception until launch
•  Work on a clear and impactful project to improve the performance of logistics operation related system and processes e.g. delivery/warehouse management related products, configurations etc.
•  Prepare documentations on the business process flow and SOPs that is executed through the system.
•  Handle Daraz Nepal Address Tree update project from system end, where new delivery addresses are added in the customer interface
•  Lead the task of Customer Promise Time performance monitoring and update
•  Participate in ops excellence program, understand system limitations and help team to identify product solution

Requirements

• Minimum Bachelor’s Degree with minimum 3-5 years of experience in operations/logistics/supply chain/e-commerce/project management
•  Prior experience as a product manager or junior/associate product manager
• Excellent written and verbal communication skills
• Proactive and able to work both independently and within a team
• Working knowledge in Excel and MS Office package
•  Good organizational skills including prioritizing, scheduling, time management, and meeting deadlines

Competencies

• Decision-making
• Analytical
• Communication
• Initiative
• Team Player

Benefits

• International working environment, and a unique opportunity to learn from the best in e-commerce and business growth.
•  A platform to learn from Alibaba’s world-leading ecosystem
• Rigorous training and exposure in team management, leadership, business analytics, and operations.
• An opportunity to train the next generation of business leaders
• Competitive salary and incentive package
• Health & Medical insurance

Tagged as: Daraz, Kathmandu, Process Manager