Website WorldLink Communications Ltd.
Phone Support-Follow up
Current Job Vacancies: Few
Deadline: 30 June, 2023
Functional Designation: Phone Support-Follow up
Department: Retail
Location: Head Office
SKILLS & RESPONSIBILITIES
- Follow up and escalate the issue to the respective teams and departments in order to solve the problem of the customer.
- Follow up on the trouble tickets and issues raised by the customers via an online portal, mobile app and mail.
- Follow up on the trouble tickets raised by customer phone support, and other internal TTs raised from various departments.
- Initiate required action for response to customer requests and communicate the change to appropriate personnel, branch or offices throughout the country.
- Other responsibilities as assigned by the supervisor.
- Logging and keeping records of customer/employee queries.
QUALIFICATIONS & REQUIREMENTS
- Bachelor’s level in any discipline with at least 6 months of experience in the customer support department.
- Knowledge and experience in esupport, ebill, ftth page and other in-house software.
- Own vehicle and driving license.
- Flexible with duty schedules as scheduled by the supervisors.
- Good knowledge of troubleshooting client’s issues.