Quality Assurance Associate

Position: Quality Assurance Associate

Job Description

• Conduct field audits of FTTH installations and service tickets (NST/OST/IST), and network maintenance activities to ensure service quality.
• Verify fiber routing, cable fixing, ONT installation, and router configuration as per ISP standards.
• Cross-check material utilization (fiber cables, drop wires, routers, ONTs) with system records and service tickets.
• Perform random inspections to ensure proper splicing, termination, and signal quality testing (power levels, basic OTDR checks).
• Monitor and evaluate vendor/field team performance based on SLA, installation quality, and resolution timelines.
• Identify issues such as high loss, poor cable management, duplicate connections, and improper installations, and report them.
• Ensure compliance with network standards, safety practices, and documentation procedures.
• Prepare and submit weekly audit and compliance reports, highlighting operational gaps and risks
• Travel across assigned regions for site surveys, audits, and quality checks of ISP network infrastructure.

Job Specification

• Minimum +2 pass in Science, Management, or Technical Background.
• Preference will be given to candidates with basic knowledge of networking.
• 1–2 years of experience in ISP.
• Basic understanding of fiber network systems (FTTH) and ISP operations.
• Knowledge of site survey and fiber routing planning.
• Basic understanding of fiber networks, routers, and drop-wire installation.
• Basic knowledge of fiber splicing, termination, and testing.
• Familiarity with routers, customer installations, and service tickets.
• Knowledge of material verification and usage tracking.
• Basic computer skills (MS Word, Excel, reporting).
• Ability to prepare audit reports and maintain documentation.
• Good communication and coordination skills.
• Willingness to travel frequently for field audits.
• Detail-oriented, honest, and responsible in handling audit tasks.