Website InfoDevelopers Pvt Ltd.
Sales Executive (Post Sales)
- Full
- 1 Post Openings
- Minimum 1 year of experience
At InfoDevelopers, we continuously work to ensure that our services are maintained at the highest possible level of reliability and satisfaction.
About Job
Job Category: Business Development
No. of Vacancy: 1
Employment Type: Full Time
Job Location: Sanepa, Lalitpur
Offered Salary: Negotiable
Level: Junior
Qualification & Experience
Education Level
- Plus Two (intermediate) or Above
Experience Required
- Minimum 1 year of experience
Job Description
- Respond to customer inquiries and resolve post-sales issues promptly and professionally.
- Provide product or service information, troubleshoot problems, and offer solutions to meet customer needs.
- Ensure a high level of customer satisfaction by maintaining a positive and helpful attitude.
- Develop and maintain strong relationships with existing customers to foster long-term partnerships.
- Identify opportunities for upselling or cross-selling additional products or services based on customer needs.
- Coordinate with internal teams to process and fulfill customer orders accurately and on time.
- Monitor order status and provide customers with regular updates on delivery schedules.
- Gather feedback from customers regarding their experiences with our products or services.
- Compile and analyze feedback to identify trends and areas for improvement.
- Investigate and resolve customer complaints or issues in a timely manner.
- Collaborate with other departments, such as technical support or logistics, to address complex problems.
- Maintain accurate records of customer interactions, transactions, and correspondence in the CRM system.
- Generate reports on post-sales activities and customer feedback as required.
- Assist customers in understanding how to use products or services effectively.
- Provide training or resources to help customers maximize the value of their purchases.
Required Skills
- Understand the company’s offerings in-depth.
- Quickly grasp and explain technical concepts.
- Effective verbal and written communication.
- Understand and address customer needs.
- Analyze and solve challenges and objections.
- Build positive customer relationships.
- Collaborate with sales, product, and marketing teams.
- Support the sales process.
- Efficiently manage tasks and priorities.
- Analyze market trends and competitor offerings.
- Stay updated with evolving technology.
- Maintain accurate records.
- Handle pricing discussions.
- Deliver engaging presentations.
- Use CRM tools for customer management.
- Understand the industry and business context.
- Willingness to travel for meetings when needed.
Other Specifications
- Bachelor’s degree in business, marketing, or a related field (or equivalent work experience).
- Proven experience in a customer-facing role, preferably in post-sales or customer support.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Familiarity with CRM software and sales support tools.
- Ability to work collaboratively in a team and independently.
- Strong organizational and time-management skills.
Career Benefits
- Competitive Salaries
- Employee Provident Fund
- Communication Allowance
- Accidental & Medical Insurance
- Leave Encashment
- Festival Allowance
- Laptop Allowance
- Paid Holidays: Annual Leave & Sick Leave
- 5 Working Days
- Referral Reward Program
- Career Development Trainings
Apply Before Deadline: Sep 30, 2023
InfoDevelopers may close the vacancy if any appropriate candidate is selected before the deadline. Apply early if you don’t want to miss the opportunity.
InfoDevelopers is an equal opportunity employer and we strictly follow fair employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, identity, national origin, and disability.