Sales Support Specialist

Sales Support Specialist

Are you passionate about customer service and looking to kickstart your career in sales support? Do you thrive in a fast-paced environment where every day brings new challenges and opportunities? If so, we want you to be a part of our growing team!

Who We Are:

We are a growing FinTech-powered company dedicated to providing top-notch financial solutions to our clients. As a Sales Support Specialist, you will play a vital role in assisting our Brokers, Credit Analysts, and Inside Sales managers in acquiring new clients and ensuring a seamless sales process. You will be responsible for handling live chat queries of the Sydney office, generating leads, liaising with lenders, improving our sales, updating our CRM system, contacting clients promptly, and nurturing old clients to generate more business.

At Alaya, we pride ourselves on our guiding values of Care, Passion, and Oneness. As a member of our team, you will have the opportunity to collaborate with like-minded individuals, celebrate your unique talents, and forge lifelong connections. Our dedication to employee well-being and success has earned us numerous awards, including the 2023 HRD Asia 5-Star Employers of Choice Award.

What You’ll Do:

• Be the First Point of Contact: Qualify clients using basic screening questions to ensure they are the right fit for our financial solutions.
• Engage and Assist: Handle live chat queries, generate leads, and follow up with customers for application forms and documents.
• Immediate Response: Contact clients within 1 minute of inquiry to provide prompt assistance.
• Client Nurturing: Re-engage with past leads to generate more business and maintain client relationships.
• Administrative Support: Assist in new projects, handle inbound calls, and complete short application forms over the phone.
• CRM Management: Update our CRM at every stage of the sales process to ensure clear communication across the team.
• Process Improvement: Maintain and improve our processes, liaise with lenders for policy updates, and follow our Sales Support Specialist Manual.

What We’re Looking For:

• Bachelor’s Graduate (in management with Sales and Marketing background preferred)
• Top-notch written and verbal communication skills
• 1 year of experience in sales and foreign client handling would be a plus
• Creative problem-solving abilities and meticulous attention to detail
• Online resource researching skills
• Ability to work under pressure and work independently
• Excellent time management skills and prioritization of workload
• Proficient in using Gmail and Google Apps (Drive, Docs, Sheets)
• Ability to multitask and have a great attitude toward learning – as there will be a huge learning curve!
• Must love talking, interacting, and networking with both internal and external stakeholders

Benefits
Why should you join us?

Alaya is not just another job opportunity – it’s an immersive experience that empowers you to unleash your potential and make a meaningful impact in the home loan industry. We’re passionate about helping you bring your dreams to life.

Here, you’ll find a vibrant team of individuals who celebrate your unique talents and foster an environment where you can be your authentic self. It’s a place where genuine connections are formed and lifelong friendships are forged.

If you’re looking for a place that embraces your authenticity and encourages you to soar to new heights, Alaya is the perfect fit. We celebrate diversity, foster creativity, and provide a platform for you to make a meaningful impact.

Oh did we mention, we only work 5 days a week? Mon- Fri.

Besides the list of benefits that the Labour Law mandates, we also offer;

• Salary NPR 30,000 + Social Security Fund (SSF)
• Exclusive leaves and bonuses
• Flexible working hours
• Festival, profit, and book reading bonus
• Team building activities and social events
• Accident and medical insurance coverage
• International working environment exposure
• Continuous learning and development opportunities
• Customer Referral – Refer your friends and relatives in Australia to use our services and we’ll reward you!

Work hours: 6:00 am to 2:00 pm (non-negotiable) including a 1-hour lunch break

Please note that our office premises are open so we will be delighted to work with you in a physical setup if you get selected!

Disclaimer: By submitting your job application, you are consenting to the retention of your personal data in our database for recruitment purposes. Your data will be held securely and will only be accessible to authorized personnel.