Front Office Supervisor

Front Office Supervisor

Job Description

1. Conducts shift briefings to ensure hotel activities and operational requirements are known
2. Supervise front office operations during assigned shift including: Maintenance of guest information
3. Maintenance of information about local events
4. Compile occupancy statistics
5. Supervise group bookings
6. Assisting with serious complaints
7. Supervise cashiering activities during shift including: Cash handling and banking procedure
8. Dealing with irregular payments
9. Instructing staff in credit policies and facilities
10. Instructing staff in cash security procedures
11. Prepare reports
12. Coach, counsel and discipline staff in breach of hotel policies and departmental procedures, providing constructive feedback to enhance performance
13. To liaise and organize with Housekeeping Department that the established cleaning schedules are strictly adhered to.

What we offer:

1. A company culture that is authentic and values teamwork, humility, and fairness! We work hard for our customers and have fun along the way!
2. Competitive Remuneration
3. Medical & Accidental Insurance
4. Incentive Program
5. Festival Allowances
6. Duty Meals
7. Opportunities for investment
8. Various recognition program.
9. Yearly profit bonus for target achievers as per the policy

Tagged as: Front Desk Officer, Front Desk Supervisor, Front office Assistant, Front Office Associate, Front Office Executive, Karnali Pradesh, Receptionist