Website Vianet Communication Ltd.
Sr. Field Support (Pokhara)
Number of Vacancy(ies): 1
Qualification: IT qualified graduate with at least one-year experience in IT field (most preferably hardware and network).
Experience: Experience of customer service and marketing roles will be advantageous.
Contract of Employment: Full-time
Job Location: Pokhara, Nayabazar
Skills and Knowledge:
The following skills are highly recommended:
- Ability to think logically
- A good memory of how software and operating systems work
- Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
- Ability to work well in a team Problem solving skills
- A strong customer focus
- Ability to prioritize workload etc.
Job Duties & Responsibilities:
- AGENT are mainly responsible for creating/following/handling customers support tickets via call/email/skype on daily basis.
- AGENT shall be responsible for containing and corresponding with all the corporate client tasks of the day and provide update to clients.
- AGENT are also responsible to coordinate with field visit team to fully resolve customer tickets.
Application Deadline: 2024-02-26