Website Daraz
Station Incharge
Job Information
Department Name: Operations
Industry: Management
Work Experience: 1-3 years
City: Kathmandu
State/Province: Province No.3
Zip/Postal Code: 44600
About Daraz
Founded in 2015, Daraz is South Asia’s leading e-commerce platform in Pakistan, Bangladesh, Sri Lanka, Nepal and Myanmar. It empowers more than 100,000 active sellers with world-class marketplace technology to reach the fast-growing consumer class in a region of 500 million people. Through Daraz Express and Daraz Pay, it operates the most efficient and digitalized logistics and payments infrastructure in its markets. Daraz’ vision is to be a champion of South Asia serving 100 million customers and businesses by 2030.
For more information, please visit www.daraz.com
Job Description
- Satisfying the customers and Sellers at the Stations by answering their queries and complaints as per Daraz SOPs Manage the daily operations of the hub
- Writing emails, generating complaints as and when required Handling tough customers and sellers with using soft skills
- Addresses the after sales flow for walk in customers
- Learning all the Systems and Processes as and when guided
- Educate the customer on Daraz and all marketing related material
Requirements
- Intermediate with 2-year of experience in relevant field
- Proactive and able to work both independently and within a team
- Proven negotiation skills, influencing abilities
- Strong Communications skills with best customer and seller handling capability
Competencies
- Decision-making
- Analytical
- Communication
- Initiative
- Team Player
Benefits
- International working environment, and a unique opportunity to learn from the best in e-commerce and business growth.
- A platform to learn from Alibaba’s world-leading ecosystem
- Rigorous training and exposure in team management, leadership, business analytics, and operations.
- An opportunity to train the next generation of business leaders
- Competitive salary and incentive package
- Health & Medical insurance
To apply for this job please visit recruit.zohopublic.com.