Operation Manager

Website VT Services

Operation Manager

Responsibilities:

  • Manage day-to-day operations of the Visa Application Centre, ensuring compliance with standard operating procedures. Oversee the visa application process, from submission to decision, and implement improvements for increased efficiency.
  • Recruit, train, and supervise a team of visa application officers, call Centre officer.
  • Conduct regular performance evaluations and provide feedback to enhance team performance.
  • Maintain a high level of customer service by ensuring that applicants receive accurate information and assistance throughout the application process.
  • Address and resolve customer inquiries, complaints, and escalations in a timely manner.
  • Implement quality control measures to ensure the accuracy and completeness of visa applications.
  • Conduct regular audits to identify areas for improvement and implement corrective actions.
  • Ensure compliance with local regulations and international visa processing standards.
  • Implement and enforce security protocols to safeguard sensitive applicant information.
  • Generate regular reports on key performance indicators, including application volumes, processing times, and customer satisfaction.
  • Analyse data to identify trends and make recommendations for process improvements.
  • Collaborate with government agencies, diplomatic missions, and other stakeholders to ensure smooth visa processing.
  • Build and maintain positive relationships with external partners.
  • Assist in budget development and manage operational expenses within the approved budgetary limits.
  • Identify cost-saving opportunities without compromising service quality.

Requirements:

Education: Bachelor’s degree in Business Administration, Operations Management, or a related field. Master’s degree is a plus.

Experience: Proven experience in operations management, preferably in a visa application centre or a related field with a 5+ years experiences. Strong understanding of visa processing procedures and requirements.

  • Leadership Skills: Excellent leadership and team management skills.
  • Ability to motivate and lead a diverse team.
  • Customer Focus: A customer-centric approach with a commitment to delivering a positive applicant experience.
  • Communication Skills: Strong verbal and written communication skills.
  • Ability to effectively communicate with diverse stakeholders, including applicants, government officials, and team members.
  • Analytical Skills: Strong analytical and problem-solving abilities.
  • Proficiency in using data to drive operational decisions.
  • Adaptability: Ability to adapt to changing circumstances and handle high-pressure situations.
  • Willingness to take on new challenges and responsibilities.

Email your CV: dipak@vtservices.com.np

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