JOB OPPORTUNITY

Build your career with Bigmart! We are looking for enthusiastic and customer-focused individuals to join our team as Trainee Assistant- Customer Experience (Cx). This role is ideal for candidates with prior experience in customer service, call handling, or client interaction who are eager to grow in a fast-paced retail environment

Position: Trainee Assistant -Customer Experience (CX)
Location: Bigmart Head Office, Baluwatar, Kathmandu
No. of Vacancy: 1
Job Level: Entry

You Will:

Manage customer interactions across social media platforms and phone channels
Handle both inbound class efficiently
Resolve customer queries and issues in a timely and professional manner
Document customer concerns and coordinate with relevant departments for effective resolution

Job Specification:

Education & Qualifications:

Minimum +2 completed; Bachelor’ s running preferred

Experience:

Prior experience in call centers, call handling, or customer service roles will be added advantage

Skills & Competencies:

Effective communication skills
Strong problem -solving ability
Polite and professional attitude
Self-motivated and proactive approach
Basic Knowledge of MS Office tools (especially) Excel)
Familiarity with social media messaging tools (eg. Meta, Linkedin)
Good verbal and written communication skills in both English and Nepali
Working Hours: 10:00 AM-6:00 PM

Passionate about delivering great customer service ? Join us and build your career in Customer Experience. Apply Now!

Interested & Eligible candidates are requested to send their CV, academic certificates, a copy of their citizenship and NID and a recent passport-sized photo to vacancy@bigmart.com.np clearly mentioning the position (Trainee Assistant -cx) in the subject line, or drop your documents at Bigmart Head Office, Baluwatar

For more details, please contact: 9802314466

Deadline to Apply: 5th April, 2026

Note: Only shortlisted candidates will be contacted

Tagged as: Kathmandu