Front Desk Executive

Position: Front Desk Executive

Qualification: +2/Literate

Location: Pokhara, Maharajgunj

Experience: Previously worked as a receptionist/ Freshers May Also apply

Job Responsibilities

• Greet and attend patients in person and over the phone in a professional and courteous manner.
• Address patient inquiries and provide information on services, procedures, and directions.
• Communicate medical results to patients under clinical supervision, maintaining sensitivity and confidentiality.
• Assist patients in completing necessary forms and documentation, offering support as needed.
• Manage front desk operations, ensuring the area is clean, organized, and presentable at all times.
• Collect and process payments for services rendered, providing receipts and maintaining accurate records.
• Dispatch patient reports
• Monitor the waiting area to ensure a comfortable and welcoming environment for patients.
• Ensure the availability of necessary forms and supplies for patient processing.
• Handle appointment rescheduling, cancellations, and follow-up reminders with patients.
• Maintain and update patient records with accuracy, ensuring confidentiality in line with regulatory requirements.
• Prepare daily and monthly reports on front desk activities, patient statistics, and other relevant metrics.
• Coordinate with other departments to facilitate smooth operations and patient flow.
• Adhere strictly to the policies and procedures of the laboratory, ensuring compliance with ISO 15189:2022 standards.
• Stay updated with healthcare regulations and best practices, applying them to front desk operations.
• Support the organization of health camps and other events as needed.

Interested Candidates may send their application at hr@nationalpathlabs.com along with their updated CV.

Tagged as: Kathmandu, Pokhara