Aloi
JOB OPPORTUNITY
Posiiton: Customer Growth Officer
Employment Type: Full-Time
Work Station: On-Site / Kuleshwor, Kathmandu
Working Hours: 9:30am to 5:30pm / Sunday – Thursday
Application Deadline: 30th June 2026
Position Overview
We are looking for an enthusiastic and result-driven Customer Growth Officer who will be responsible for building and maintaining strong client relationships, ensuring accurate documentation, and addressing client needs proactively. The ideal candidate is client-focused, an excellent communicator, and passionate about creating exceptional client experiences.
Key Responsibilities:
- Identify and generate high-quality leads of potential clients, groups, and organizations.
- Design and execute outreach campaigns in coordination with teams and strategic partners.
- Develop and manage a structured lead pipeline, maintaining accurate records & reporting systems.
- Build and maintain strong relationships with key stakeholders, partners, and clients.
- Represent the organization in stakeholder meetings, events, and engagement activities.
- Gather stakeholder feedback to support product, service, and partnership improvements.
- Coordinate and supervise training and capacity-building sessions for clients and stakeholders.
- Work with implementing partners to ensure effective delivery of training, support services, and field activities.
- Monitor project implementation and provide recommendations for continuous improvement.
- Coordinate with financial institutions and internal teams to monitor portfolio performance and identify potential risks.
- Engage with clients and stakeholders to facilitate timely payments and strengthen long-term relationships.
- Conduct regular follow-ups with clients and stakeholders to ensure ongoing engagement and compliance with agreed commitments.
- Coordinate daily with clients, vendors, and partner organizations for the collection, verification, and management of required documentation.
- Support client onboarding by verifying eligibility, collecting documentation, and maintaining accurate records.
- Ensure timely and accurate submission of documentation required for financing, incentives, or other program-related processes.
Required Skills and Qualifications
- Proven experience with lead generation, client onboarding, and stakeholder management.
- Understanding of the Nepali automotive ecosystem, financing mechanisms, and commercial vehicle usage will be advantageous.
- Excellent communication, negotiation, and interpersonal skills.
- Fluency in Nepali and English (written and spoken).
- License and personal vehicle for travel.
Company Benefits
- 5 working days (Sunday to Thursday)
- Retirement Fund benefits in addition to the gross salary.
- Paid leave benefits.
- Flexible working hours.
- Professional Training and Development opportunities.
Interested candidates can send us their applications at careers@aloi.global by 30th June 2026.