Tiger Palace By Soaltee
Tiger Palace by Soaltee, Bhairahawa, a five-star luxury resort located at Bhairahawa, announces an exciting career opportunity for immediate onboarding. We invite applications from competent, self-motivated, and result-oriented individuals for the following position, based in Bhairahawa.
Position: Front Office Manager
Education: Bachelor’s in Hotel Management
Experience: 6-7+ years in a similar role in a 4-5 star hotel
Key Knowledge and Abilities
- Plan, direct and coordinate all Front Office operations, including Reception, Reservations, Concierge and Bell Desk.
- Ensure guest check-in and check-out procedures are carried out efficiently, accurately and courteously at all times.
- Maximize room revenue through effective yield management, upselling and rate control.
- Personally welcome and handle VIP arrivals and departures, ensuring a smooth, personalized experience.
- Handle escalated guest complaints and ensure timely, satisfactory resolution.
- Recruit, train, schedule and supervise Front Office staff, conducting regular performance appraisals.
- Ensure strict compliance with the hotel’s credit policy, cash handling procedures and billing accuracy.
- Coordinate closely with Housekeeping, F&B, Sales & Marketing, Engineering and Security for seamless guest service.
Interested candidates meeting the above criteria may forward their CV to the Human Resources department at hr.tps@soaltee.com within 15 days from the publish date.
Only shortlisted candidates will be called for the interview. Company reserves the right to reject any / all applications without assigning any reasons whatsoever and no phone calls shall be entertained in this regard.