BIG Mart
JOB OPPORTUNITY
Build your career with Bigmart! We are looking for enthusiastic and customer-focused individuals to join our team as Assistant – Customer Experience (CX). This role is ideal for candidates with prior experience in customer service, call handling, or client interaction who are eager to grow in a fast-paced retail environment.
Open Position: Assistant – Customer Experience (CX)
Location: Bigmart Head Office, Baluwatar, Kathmandu
No. of vacancy: 1
Timing: 10:00 AM – 6:00 PM
Job Level: Entry
You Will:
- Handle customer inquiries via phone, email, chat, or social media.
- Collaborate with internal teams to resolve customer issues.
- Provide accurate information about products and services.
- Follow up on customer concerns until resolution.
- Represent the company’s values and brand in every customer interaction.
- Maintain accurate customer records and interaction logs in the CRM system.
- Prepare customer service reports and insights.
- Gather and analyze customer feedback for improvement.
Job Specification:
- Education & Qualifications: Bachelor’s running preferred
- Experience: 1 year experience in call centers, call handling, or customer service roles will be an added advantage.
Skills & Competencies:
- Excellent verbal and written communication skills in both English & Nepali.
- Strong customer service orientation with effective listening & problem-solving skills.
- Polite, professional, and customer-focused attitude.
- Self-motivated, proactive, and adaptable to new processes.
- Basic proficiency in Microsoft Office, particularly Microsoft Excel.
- Familiarity with social media communication platforms (e.g. Meta and LinkedIn).
- Ability to work independently and collaboratively in a team environment.
- Strong attention to detail and ability to manage multiple tasks effectively.
Passionate about delivering great customer service? Join us and build your career in Customer Experience.
Apply Now:
Interested & Eligible candidates are requested to send their CV, academic certificates, a copy of your citizenship and NID and a recent passport-sized photo to vacancy@bigmart.com.np, clearly mentioning the position (Assistant – CX) in the subject line or drop your documents at Bigmart Head Office, Baluwatar.
Deadline to Apply: August 18, 2026
Note: Only shortlisted candidate will be contacted.