Digital Payment Operations

Position: Digital Payment Operations
Job Code: SBL-DPO-002-82/83
Application Deadline: 20th April 2026
Department: Digital Payment Operations
Corporate Level: Assistant
Required No: One (1)
Location: Kathmandu, Nepal

MINIMUM QUALIFICATION AND REQUIREMENT:

For Assistant Level

Bachelor’s Degree with minimum 50% marks or CGPA 2.50 in the field of Information Technology/ Computer Engineering/ Electronics Engineering with at least 1.5 years of relevant work experience

AGE LIMIT:

For Assistant Level

Male: Minimum 20 Years of age not exceeding 32 years as on application deadline

Female: Minimum 20 Years of age not exceeding 37 years as on application deadline

1. Job Description

• Support and manage day-to-day digital payment operations to ensure smooth, secure, and compliant service delivery.
• Monitor digital payment transactions, settlement status, and service availability across assigned systems and channels.
• Prepare daily operational and MIS reports, identify discrepancies, and coordinate with concerned departments and branches for timely resolution.
• Support reconciliation activities related to digital payment transactions and settlements and ensure accuracy of reports and data.
• Perform operational support tasks including data extraction, validation, reconciliation, exception handling, and follow-up of pending or failed transactions.
• Maintain proper documentation, logs, and records related to operational issues, reconciliations, and resolutions in line with internal control requirements.
• Support User Acceptance Testing (UAT) for new or enhanced digital payment products, including coordination for testing, defect reporting, and closure tracking.
• Assist in production rollout readiness and post-implementation support of digital payment products as approved by Management.
• Identify recurring operational issues, process automation, and support initiatives aimed at improving operational efficiency, accuracy, and turnaround time.
• Coordinate with Information Communication and Technology (ICT), Digital Enabler (DE), Business Process Reengineering (BPR), vendors, and other stakeholders for issue resolution, system support, and operational continuity.
• Support automation and process improvement initiatives, including coordination with ICT/DE or vendors for workflow, RPA, or system enhancements, as applicable to the role.
• Ensure all operational activities are carried out in compliance with internal policies, procedures, and regulatory guidelines.

2. Required Skills and Expertise

• Understanding of digital payment operations, transaction lifecycle, and settlement processes.
• Knowledge of operational reporting, reconciliation, and exception handling processes.
• Ability to analyze data, identify discrepancies, and coordinate corrective actions.
• Working knowledge of data extraction, validation, and basic MIS reporting.
• Basic understanding of digital transaction flows and API-based systems.
• Knowledge of SQL and database concepts is preferred.
• Exposure to automation tools, RPA, or scripting (Python preferred) is an added advantage.
• Basic awareness of servers and network concepts.
• Ability to work collaboratively with cross-functional teams and handle time-bound operational tasks with accuracy and confidentiality.

The Bank reserves the right to reject any/all applications without assigning any reason whatsoever. Only shortlisted candidates shall be called for the further selection process.

Canvassing at any stage of the processes shall lead to disqualification of the candidate for this vacancy. Application received from any other medium other than Bank’s website shall be disqualified. No Telephone queries will be entertained for this purpose.

Tagged as: Kathmandu